PCN Digital Transformation Lead

Posting date:	04 March 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	30 April 2026
Location:	Bracknell, RG12 7WW
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3062-26-0003

Summary

The Health Triangle PCN JOB DESCRIPTION JOB TITLE: Digital Transformation Lead - Practice Communications & Patient Engagement Lead REPORTS TO: PCN Manager HOURS: 20 hours per week Job Summary Why Join The Health Triangle? Were a well-established, friendly, and forward-thinking training PCN with sites serving the Bracknell Forest community. Our large, multidisciplinary team- including GPs, nurses, paramedics, pharmacists, and trainees- works collaboratively to deliver high-quality, innovative, and compassionate care. The PCN Communications & Patient Engagement Lead will provide leadership and operational support across a range of non-clinical services within the practices. The post holder will be responsible for coordinating patient communications, digital platforms, administrative systems, and elements of practice operations, ensuring services are delivered efficiently, safely, and in line with NHS guidance and contractual requirements. The role will support patient experience, service development, staff engagement, and operational effectiveness, working collaboratively with the Practice Management, clinical teams, and administrative staff. Key Duties and Responsibilities Patient Experience & Engagement Act as the lead for patient communications, ensuring information provided to patients is accurate, timely, accessible, and compliant with NHS standards. Coordinate and support the Patient Participation Group (PPG), including help desk activities and patient engagement events. Lead on the Friends and Family Test (FFT), patient surveys, and other feedback mechanisms Monitor, manage, and respond to patient feedback, including Google Reviews, ensuring learning is shared and actions implemented where appropriate. Analyse patient feedback and survey data to support continuous service improvement. Communications, Website & Social Media Promote PCN practices (Ringmead Medical Group, Evergreen and Crownwood medical practices) and its services to enhance patient experience and overall service quality. Manage the practice website, ensuring content is up to date, compliant with NHS England guidance, and meets accessibility requirements. Coordinate social media and digital communications to support health promotion, patient service or updates, and public health campaigns. Produce and distribute patient newsletters and other communications materials. Actively encouraging and promoting the use of patient online services Staff Engagement & Internal Communications Coordinate internal staff communications, including briefings and internal newsletters. Organise staff engagement activities, social events, and charity initiatives in line with practice wellbeing objectives. Support the promotion of a positive, inclusive, and supportive working environment. Other Administration tasks as required by the management team to meet the needs of the practice Support data collection, reporting, and audit activity across administrative and operational functions. Use data analysis to drive improvements in patient services and enhance the patient experience Governance, Quality & Compliance Work in accordance with practice policies, procedures, and protocols. Maintain confidentiality and comply with information governance, data protection, and GDPR requirements. Support quality improvement, audit, and service development initiatives. Contribute to the achievement of practice, PCN, and NHS priorities where appropriate. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties, and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period