IT & Clinical Systems Support Officer
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | Farnborough, GU14 0NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3926-26-0000 |
Summary
The following are the core responsibilities of the IT & Clinical Systems Support Officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: IT & Clinical Systems Support - Primary Focus Act as the first point of contact for day-to-day IT and systems issues Provide immediate troubleshooting support for: - Printers, scanners and peripherals - Telephony systems and phone bars - Self-check-in kiosks - Add-on software and system integrations - Workstation and user access issues Respond promptly to service impacting IT problems to minimise disruption to patient care Resolve issues where possible and escalate appropriately to NHS IT support Provide clear diagnostics and information when escalating issues to external providers Monitor and report recurring faults or system issues to the Practice Management Assistant Maintain basic logs of IT issues, actions taken and outcomes Preventative and Proactive IT Support Undertake routine checks of IT equipment and systems Identify failing or unreliable equipment before it impacts clinics Support standardisation of room and workstation setups Assist with basic user guidance to reduce repeat IT issues Support business continuity during system outages under management direction Assist with IT setup for new starters, including configuring equipment, user access and workstations, and providing basic guidance on systems to support a smooth induction. Support with IT set-up for meetings and training events Keep the practice social media accounts relevant and up to date Facilities Support (Secondary Focus) Support the Practice Management Assistant with facilities-related tasks as required Assist with room setup, equipment moves and minor facilities issues Support contractor access and basic checks when needed Report facilities concerns promptly and accurately Communication and Team Working Work collaboratively with the Practice Management Assistant and management team Provide calm, clear and supportive assistance to clinical and non-clinical staff Communicate IT issues and progress updates clearly Always maintain professionalism and discretion Out of Scope This role does not include: Strategic IT planning or procurement Ownership of IT policy or governance Major IT projects or system implementation Line management responsibilities These responsibilities remain with the Practice Management Team.