Programme Director
| Posting date: | 04 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152001 |
Summary
Programme Director
Contract: Government
Location: London, E14 9SH - open to candidates nationwide
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Programme Director to lead and oversee the delivery of high-impact transformation programmes that drive strategic business change.
Acting as the critical link between strategic vision and operational execution, this role will shape, mobilise and steer complex initiatives from inception to completion, ensuring measurable value and lasting impact.
Job Description
We are seeking a leader with the credibility and influence to engage senior stakeholders across ISS and the client organisation.
In this pivotal role, you will lead the transformation of a major account of over 2,300 people, steering the operation from stabilisation to long-term optimisation.
Collaborating closely with senior ISS leaders and the client team, you will define the account’s strategic direction, deliver programmes successfully, and embed sustainable, high-performing ways of working that drive measurable, lasting improvements.
Key Responsibilities
Own the end-to-end delivery of major transformation programmes, ensuring delivery to time, budget and quality.
Ensure programme outcomes remain tightly aligned to strategic business objectives and deliver tangible value.
Build and maintain strong engagement with executive sponsors, senior ISS leaders and client stakeholders.
Lead cultural, structural and process changes to embed new ways of working across people, systems and processes.
Define and manage programme plans, governance structures, RAID logs, steering groups and reporting cycles.
Identify, track and report programme benefits, supporting continuous improvement and lessons learned.
Oversee programme finances, monitor spend and ensure effective management of internal and external resources.
Act as a visible champion for transformation, ensuring clarity of purpose and sustained commitment across all levels.
Professional and Personal Competencies/Qualifications
Significant experience delivering complex Transformation, Transition and/or Mobilisation programmes.
Strong leadership and programme management capability across multi-disciplinary, cross-functional teams.
Deep understanding of organisational change management principles and business transformation frameworks.
Proven experience working with executive stakeholders and presenting at board level.
Proficiency with programme and project management methodologies (MSP, Agile, Waterfall, PRINCE2).
Ability to demonstrate presence, authority and credibility when working with senior ISS leaders and client partners.
Formal programme or change management qualifications (e.g., MSP, PMP, PRINCE2, Prosci, Lean Six Sigma).
Valid UK driving licence (travel required to Birmingham and other ISS sites).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, E14 9SH - open to candidates nationwide
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Programme Director to lead and oversee the delivery of high-impact transformation programmes that drive strategic business change.
Acting as the critical link between strategic vision and operational execution, this role will shape, mobilise and steer complex initiatives from inception to completion, ensuring measurable value and lasting impact.
Job Description
We are seeking a leader with the credibility and influence to engage senior stakeholders across ISS and the client organisation.
In this pivotal role, you will lead the transformation of a major account of over 2,300 people, steering the operation from stabilisation to long-term optimisation.
Collaborating closely with senior ISS leaders and the client team, you will define the account’s strategic direction, deliver programmes successfully, and embed sustainable, high-performing ways of working that drive measurable, lasting improvements.
Key Responsibilities
Own the end-to-end delivery of major transformation programmes, ensuring delivery to time, budget and quality.
Ensure programme outcomes remain tightly aligned to strategic business objectives and deliver tangible value.
Build and maintain strong engagement with executive sponsors, senior ISS leaders and client stakeholders.
Lead cultural, structural and process changes to embed new ways of working across people, systems and processes.
Define and manage programme plans, governance structures, RAID logs, steering groups and reporting cycles.
Identify, track and report programme benefits, supporting continuous improvement and lessons learned.
Oversee programme finances, monitor spend and ensure effective management of internal and external resources.
Act as a visible champion for transformation, ensuring clarity of purpose and sustained commitment across all levels.
Professional and Personal Competencies/Qualifications
Significant experience delivering complex Transformation, Transition and/or Mobilisation programmes.
Strong leadership and programme management capability across multi-disciplinary, cross-functional teams.
Deep understanding of organisational change management principles and business transformation frameworks.
Proven experience working with executive stakeholders and presenting at board level.
Proficiency with programme and project management methodologies (MSP, Agile, Waterfall, PRINCE2).
Ability to demonstrate presence, authority and credibility when working with senior ISS leaders and client partners.
Formal programme or change management qualifications (e.g., MSP, PMP, PRINCE2, Prosci, Lean Six Sigma).
Valid UK driving licence (travel required to Birmingham and other ISS sites).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.