Retail Operations Manager
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £36,872 to £38,665 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | Hove and Worthing, PO19 1RQ |
| Company: | St Barnabas Hospices |
| Job type: | Permanent |
| Job reference: | 357 |
Summary
About the role
This role includes line-management of individuals based in both of our warehouse locations in Broadwater and Hove and therefore requires the post-holder to be equally present at both sites. Occasional working at any of our three hospice locations should also be expected. How, when and where you work will be agreed with your line manager balancing the needs of Southern Hospice Group, the team and you.
The Operations Manager oversees daily operations across the retail office and warehouses in Broadwater and Hove, ensuring an efficient, well-organised and customer-focused service. The role leads a team of five, maintaining high operational standards, effective processes and strong collaboration with Retail leadership and Warehouse Managers. The post holder ensures the smooth flow of stock, safe working environments, reliable IT and equipment, and the delivery of excellent service to shops and supporters.
Essential criteria
· Provide leadership and line management to Retail Office teams and Warehouse Managers across both sites.
· Ensure efficient, cost-effective operations across all retail support functions.
· Act as escalation point for customer queries and complaints, resolving issues promptly.
· Prepare accurate financial and KPI reports for the Head of Retail.
· Oversee sickness, holiday and training compliance across Retail Operations.
· Lead recruitment and induction processes for distribution centre staff.
· Deliver training to shop and distribution centre teams.
· Ensure safe and compliant operation of premises, equipment and facilities.
· Oversee EPOS system usage, training and development to maximise income.
· Collaborate with IT providers to maintain robust retail technology systems.
· Manage administration and operations budgets in partnership with the Head of Retail.
· Lead on health, safety and sustainability policy and initiatives.
· Ensure effective vehicle fleet management with Warehouse Managers.
· Support stock planning and distribution with Retail and Online Sales Managers.
· Identify opportunities to maximise recycling income and minimise waste.
· Complete risk assessments, manage risks and ensure best practice.
· Promote excellent customer service and a safe, positive working environment
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.