Support Engineer
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £26,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Bedford, Bedfordshire |
| Remote working: | On-site only |
| Company: | Advania UK |
| Job type: | Permanent |
| Job reference: | Support EngineerL1.5 |
Summary
Support Engineer
Position Overview:
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team.
This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Click here for our list of benefits.
Responsibilities:
In this role, you will have the opportunity to:
Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
Log and investigate customer tickets
Work across Desktop, Server and Network technical support areas
Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
Assist with hardware and software installations
Facilitate one-to-one user training, as required
Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience:
The right candidate for this role will have:
Professional 1st line or 2nd line support engineering experience
Experience of working in a customer-facing capacity
Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
PC / Server / Mobile support experience
Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Position Overview:
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team.
This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Click here for our list of benefits.
Responsibilities:
In this role, you will have the opportunity to:
Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
Log and investigate customer tickets
Work across Desktop, Server and Network technical support areas
Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
Assist with hardware and software installations
Facilitate one-to-one user training, as required
Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
Qualifications & Experience:
The right candidate for this role will have:
Professional 1st line or 2nd line support engineering experience
Experience of working in a customer-facing capacity
Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
PC / Server / Mobile support experience
Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job.
Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.