Product Operations Executive – Travel

Posting date:	03 March 2026
Salary:	£25,000 to £28,000 per year
Additional salary information:	Competitive
Hours:	Full time
Closing date:	01 April 2026
Location:	Folkestone Hybrid, CT20 3SE
Company:	Saga
Job type:	Permanent
Job reference:	saga/TP/205960/3426

Summary

Product Operations Executive – Travel

Salary from £25,000 - £28,000 per annum

Permanent

Full Time - 35 hours per week

Hybrid role – Hybrid – 3 days a week in Folkestone, Enbrook, Kent or Crawley*

For over 75 years, Saga has been creating award-winning travel experiences designed exclusively for the experienced generation. We take care of every detail from start to finish, so our customers can focus on what truly matters: living life to the full.

Behind every seamless journey is a passionate team committed to quality, service and operational excellence. We’re now looking for a Product Executive to join our established Product Operations team, a fantastic opportunity to gain hands-on experience across a global touring portfolio within a trusted and respected travel brand.

In this varied and fast-paced role, you’ll act as a key operational link between our Travel Sales team, suppliers, and internal departments, ensuring our worldwide touring products operate smoothly from pre-season checks to post-tour quality management. You’ll be immersed in the detail, maintaining operational efficiency and helping deliver the exceptional experiences our customers expect.

This role is particularly well suited to someone with experience in operational roles within a tour operator environment, ideally supporting worldwide, bespoke, or tailor-made tours. It’s a fantastic opportunity to broaden your exposure across the full operational lifecycle and continue developing your career within a collaborative, solutions-focused team.

We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone, Enbrook and tend to have a pattern of 3 days a week onsite. When we do come together as a team, it allows us to grow and learn plus it is a great opportunity to socialise and celebrate too!

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. 

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As Product Operation Executive, you will:

• Be the main operational point of contact for day-to-day queries, becoming a knowledge champion for products, destinations, and holiday types.
• Ensure holidays are fully prepared, carrying out pre-season checks, supporting Health & Safety updates, and populating operational fields in Ignosis to maintain accurate, up-to-date product information.
• Collaborate with Commercial Product to ensure holidays are route-proofed and operationally ready, both desk-based and in resort.
• Build trusted, solution-focused relationships with suppliers, proactively resolving issues and ensuring high-quality service delivery.
• Manage holiday amendments and supplier communications, ensuring changes are implemented smoothly and documentation is distributed promptly.
• Identify and resolve operational challenges, thinking creatively to develop solutions while working closely with cross-functional teams.
• Maintain and enhance product and service quality, updating tour manuals and errata, analysing quality data, and supporting Customer Service with reclaims and complaints.
• Represent the company externally, attending trade shows, corporate functions, and occasional overseas trips as a knowledgeable and professional ambassador.

The Ideal Candidate

You will already have experience in operational roles within a tour operator environment, ideally working with worldwide, bespoke, or tailor-made tours. You will thrive in a fast paced, ever-changing environment and be confident juggling multiple priorities while thinking outside the box to solve day-to-day operational challenges.

You will demonstrate:

• Strong administrative and organisational skills, with excellent attention to detail
• Confidence communicating clearly with colleagues, customers, and suppliers
• A proactive, solutions-focused approach, adaptable to changing priorities
• The ability to manage multiple tasks and maintain accuracy under pressure
• Strong written and verbal communication skills
• A collaborative, team-oriented mindset and a passion for delivering exceptional customer journeys

Desirable (but not essential):

• Previous experience using Ignosis or other operational product systems
• Experience working in operational roles within a travel or tour operator environment

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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