Customer Experience Supervisor
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Commencing at £26,958 with progression to £28,541 |
| Hours: | Full time |
| Closing date: | 14 March 2026 |
| Location: | Leeds, West Yorkshire, LS3 1AA |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1536834 |
Summary
About the Role
We are looking for a Customer Experience Supervisor to join a dynamic team at Printworks Campus.
Our welcoming reception areas and contact centre are a hub of activity and at the centre of the action. We are the first and last point of contact for our students, staff & visitors and the first place to go for advice or assistance. Therefore, first impressions are very important, and the service we provide needs to be second to none. We are responsible for working alongside the Student Recruitment and Customer Experience Department in ensuring the customer experience team are on point at all times and ready to jump into action.
So it's important you are passionate about delivering great customer service by ensuring you are approachable and ultimately love speaking to people and building relationships to deliver great customer service.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
Manage the day-to-day running of the customer experience team including the completion of rota.
Be part of the normal rota to cover the front desk/reception to ensure that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations. As well as provide cover during any sickness or holiday cover.
To support and work with the admissions campus team leaders to support the application to interview to enrolment process, including the tracking of students through a range of data processing systems along with phone, text, email, letter and online processes.
As we are a multi-campus site, flexibility and willingness to work across all sites within Leeds City Centre is required occasionally to cover annual leave/sickness and the same applies to cover a late shift.
To ensure a consistent excellent reception service at designated campus– issuing student ID passes, Checking ID badges answering telephone calls and any other admin duties required.
To work to flexible and diverse workflows and shift patterns in line with business needs including some evenings and weekends.
About You
Previous customer service experience in a customer focused/ reception or front of house role.
Experience of managing or leading a team.
Must be able to work flexibly across a number of tasks and changing priorities.
Ability to problem solve and make effective decisions.
Experience of Training and developing a team.
Ability to work flexibly across a number of tasks and changing priorities.
Experience of using Microsoft Office and Google applications.
Good attention to detail and accuracy.
We are looking for a Customer Experience Supervisor to join a dynamic team at Printworks Campus.
Our welcoming reception areas and contact centre are a hub of activity and at the centre of the action. We are the first and last point of contact for our students, staff & visitors and the first place to go for advice or assistance. Therefore, first impressions are very important, and the service we provide needs to be second to none. We are responsible for working alongside the Student Recruitment and Customer Experience Department in ensuring the customer experience team are on point at all times and ready to jump into action.
So it's important you are passionate about delivering great customer service by ensuring you are approachable and ultimately love speaking to people and building relationships to deliver great customer service.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
Manage the day-to-day running of the customer experience team including the completion of rota.
Be part of the normal rota to cover the front desk/reception to ensure that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations. As well as provide cover during any sickness or holiday cover.
To support and work with the admissions campus team leaders to support the application to interview to enrolment process, including the tracking of students through a range of data processing systems along with phone, text, email, letter and online processes.
As we are a multi-campus site, flexibility and willingness to work across all sites within Leeds City Centre is required occasionally to cover annual leave/sickness and the same applies to cover a late shift.
To ensure a consistent excellent reception service at designated campus– issuing student ID passes, Checking ID badges answering telephone calls and any other admin duties required.
To work to flexible and diverse workflows and shift patterns in line with business needs including some evenings and weekends.
About You
Previous customer service experience in a customer focused/ reception or front of house role.
Experience of managing or leading a team.
Must be able to work flexibly across a number of tasks and changing priorities.
Ability to problem solve and make effective decisions.
Experience of Training and developing a team.
Ability to work flexibly across a number of tasks and changing priorities.
Experience of using Microsoft Office and Google applications.
Good attention to detail and accuracy.