Supporter Engagement Assistant
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £25,337.00 per year |
| Additional salary information: | £25337.00 a year |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Lincoln, LN2 4SY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0215-26-0009 |
Summary
Job Description Title -Supporter Engagement Assistant Location -Hybrid Reporting to -Supporter Stewardship and Experience Lead Job Purpose The Supporter Operations Assistant provides flexible operational support across Individual Giving, Supporter Stewardship, and Fundraising activity, ensuring continuity of service, campaign delivery capacity, and resilience during peak periods, holidays, and staff absence. The role acts as a trained cross-cover resource, maintaining supporter care standards, administrative accuracy, and campaign momentum across Legacy & In Memory, Community Fundraising, and Individual Giving operations. Main Duties and Responsibilities Supporter Stewardship & Individual Giving Support Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups). Assist with Regular Giving, Lottery, and appeal administration during campaigns. Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR. Handle basic supporter enquiries. Cross-Cover & Resilience Provide planned and unplanned cover for- Legacy & In Memory Assistant Community Fundraising Assistant Maintain working knowledge of- In Memory administration processes Community fundraising support processes Key calendars, deadlines, and compliance requirements Step into BAU tasks during holidays, sickness, or vacancies to protect delivery and supporter experience. Campaign & Peak Period Support Provide additional capacity during- Appeals - Spring, Autumn, Christmas, Torchlight Procession Lottery pushes In Memory campaigns e.g. Light Up a Life Community fundraising peak moments Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity. Assist with event or campaign supporter follow-up where required. Operational & Team Support Work flexibly across Fundraising functions as directed by the Lead and IG Manager. Support the smooth handover of work between assistants to avoid single points of failure. Contribute to process improvement by flagging inefficiencies or risks. Maintain accurate records and audit trails to support compliance.