Lead Receptionist
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | Cambridge, CB1 3DQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9448-26-0070 |
Summary
Provide daily planning, direction and support to aid the smooth running for the Dental Service with calls and face to face contact. To support the team with call handling and reception duties during peak times. Support the MOS Administration Manager to collate BT Reports, analyse and present when required. The ability to prioritise and organise own workload in an efficient and accurate manner. To routinely monitor waiting times and escalating any concerns. Responsibility for countywide data capture such as turned away patients. To attend and participate in weekly/monthly meetings which support and monitor the services being delivered. To address any issues that arise from weekly/monthly meetings, investigate and resolve. Work alongside the other Dental Administrators to ensure sufficient cover is maintained for all services and geographical areas. To be competent in the use of digital platforms associated with Dental and its associated functions e.g. scheduling patient appointments. To manage Healthroster on a day-to-day basis reporting all sickness/absence and update individual shifts when necessary. Work cohesively with team leads to ensure that rosters are planned throughout the year to ensure calls are managed efficiently and the appointment book capacity is maximised. Responsible for dealing with day-to-day queries using own initiative to resolve issues within guidelines. Accurately input and update data onto the Dental software. Support dentists and surgeons with administrative work as required. To ensure all direct reports are supported to complete Datix as required and investigate Datix as they arise. Investigate PALS queries, signposting and resolve informal complaints. To be responsible for managing the archiving process; from ordering to retrieval and arrangements for patients notes. Liaising with NHS 111, HUC, GDPs and GPs to support the smooth running of the service, with picking up emails and queries. Handle enquiries from the public, members of the dental and medical profession and other disciplines within the NHS. Support MOS Administration Manager with any concerns or complaints that may arise.