Complaints & PALS Officer
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £46,419.00 to £55,046.00 per year |
| Additional salary information: | £46419.00 - £55046.00 a year |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | London, SW3 6JJ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9282-26-0225 |
Summary
For further information please refer to the Job Description & Person Specification. Handling and processing of concerns and complaints, including complex cases Taking a written note of concerns and complaints received by telephone Dealing with complainants in a polite, sympathetic and empathetic way, giving reassurances that all enquiries will be handled in confidence Handling and dealing with contentious issues that may arise from handling some complaints Use own judgement to handle conflicting information that may arise during complaints investigation meetings Monitoring and ensuring the timely progress of concerns and complaints