Service Delivery Manager
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £47,410 to £54,210 per year |
| Hours: | Full time |
| Closing date: | 10 March 2026 |
| Location: | Wakefield, West Yorkshire, WF2 7UA |
| Company: | National Highways |
| Job type: | Permanent |
| Job reference: | 7100_1772547366 |
Summary
About the job.
National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of roadside technology maintenance and repair works across the Yorkshire North East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.
This role will be based out of our Wakefield office.
Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.
- Reviewing and collating technical documents and undertaking site visits as part of advising Service Delivery colleagues and project managers on the maintenance of roadside technology assets.
- Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
- Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans.
- Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs.
- Ensure cyclical and reactive maintenance work plans are well integrated in the region's overall programme, ensuring customer disruption can be minimised.
About you.
- Strong understanding and experience of the application of National Highway standards and installation of National Highways roadside telecommunications assets including required documentation.
- Engineering degree or relevant technical qualifications / accreditations and trained in the safe delivery of electrical works.
- Collaborative working skills and willingness to support wider teams in achieving their objectives.
- Good communication skills to clearly explain issues and concerns in a way that will ensure they are acted on
- Broader knowledge on the operation and maintenance of other motorway and trunk road assets
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Proud member of the Disability Confident employer scheme