Complex Needs Practitioner Level 2
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £26,162 per year, pro rata |
| Additional salary information: | pro rata £12.90 (per hour) |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Mauchline, East Ayrshire |
| Remote working: | On-site only |
| Company: | The Richmond Fellowship Scotland |
| Job type: | Permanent |
| Job reference: |
Summary
Our Mauchline service is currently recruiting for a Complex Needs Practitioner Level 2!
Due to the needs of the service, we can only accept applications from candidates who have a valid UK Driving Licence and access to their own cars.
The Complex Needs Practitioner – Level 2 will assist the Senior Support Worker in the provision of direct support as outlined in the individuals Support Plan; ensuring that all support provided is of the highest quality and will provide day-to-day support to people within TRFS services. They have a responsibility for ensuring that they fully understand and are able to deliver support appropriate to the individual.
The Complex Needs Practitioner – Level 2 role may include but not be limited to:
Assisting individuals with persnal care and hygiene
Husehold management tasks
Wrking with individuals who can display challenging behaviour
Wrk with individuals who may have been through the criminal justice system
Accmpanying individuals who have religious beliefs that may differ from your own
Wrking with individuals who smoke; including indoors in a smoking environment
Lone working
Wrking various shift patterns including evenings, nights, weekends and public holidays (including Christmas and New Year).
Key responsibilities
Provision of Support
Assist the management team f the service in the provision of direct support as outlined in each individual’s Support Plan.
Ensure full understanding f the Support Plan and communicate accurately and efficiently how the support plan is being delivered
Assist the management team in the planning and the supprt required by each individual supported
Maintain an accurate diary f support, and be accountable for any expenditure incurred in supporting individuals
Use the Psitive Behaviour Support (PBS) plan to carry out the strategies to support the individual
Wrk with others to develop an insight into the individual, their behaviours and their understanding
Assist in the mnitoring and evaluation of the individual support plans
Protection of Vulnerable Groups
Complex Needs Practitioner – Level 2, in common with all TRFS staff, have a duty to protect supported individuals from abuse and to report any concerns immediately to their supervisor or other management. All staff have a duty to ensure they comply with requirements under the Protection of Vulnerable Groups (Scotland) Act 2007.
Communication
Complex Needs Practitioners – Level 2 are responsible for effectively communicating relevant information to their Senior Support Worker and/or other members of the support team regarding any changes in the individuals support needs
Compliance with TRFS Policies and Procedures
Staff should familiarise themselves with the organisations policies and procedures and work within the TRFS policy framework, including Health and Safety, Equal Opportunities, Discipline and Confidentiality
Personal Development
Cmplex Needs Practitioners – Level 2 should demonstrate a commitment to continuous personal development and learning. ]
Receive and participate in supervisin and appraisals with their line manager
Undertake training as necessary including CALM training
Supprt less experienced staff in their own learning and development
Act up int the role of Senior Support Worker as required
Additional Duties
Undertake other duties as required
Promote the organisation in a positive manner
Closing Date - 31/3/26 ( We reserve the right to close this vacancy at any time)
All successful applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new staff members will be required to register with the SSSC within 3 months of their start date.
We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us.
Due to the needs of the service, we can only accept applications from candidates who have a valid UK Driving Licence and access to their own cars.
The Complex Needs Practitioner – Level 2 will assist the Senior Support Worker in the provision of direct support as outlined in the individuals Support Plan; ensuring that all support provided is of the highest quality and will provide day-to-day support to people within TRFS services. They have a responsibility for ensuring that they fully understand and are able to deliver support appropriate to the individual.
The Complex Needs Practitioner – Level 2 role may include but not be limited to:
Assisting individuals with persnal care and hygiene
Husehold management tasks
Wrking with individuals who can display challenging behaviour
Wrk with individuals who may have been through the criminal justice system
Accmpanying individuals who have religious beliefs that may differ from your own
Wrking with individuals who smoke; including indoors in a smoking environment
Lone working
Wrking various shift patterns including evenings, nights, weekends and public holidays (including Christmas and New Year).
Key responsibilities
Provision of Support
Assist the management team f the service in the provision of direct support as outlined in each individual’s Support Plan.
Ensure full understanding f the Support Plan and communicate accurately and efficiently how the support plan is being delivered
Assist the management team in the planning and the supprt required by each individual supported
Maintain an accurate diary f support, and be accountable for any expenditure incurred in supporting individuals
Use the Psitive Behaviour Support (PBS) plan to carry out the strategies to support the individual
Wrk with others to develop an insight into the individual, their behaviours and their understanding
Assist in the mnitoring and evaluation of the individual support plans
Protection of Vulnerable Groups
Complex Needs Practitioner – Level 2, in common with all TRFS staff, have a duty to protect supported individuals from abuse and to report any concerns immediately to their supervisor or other management. All staff have a duty to ensure they comply with requirements under the Protection of Vulnerable Groups (Scotland) Act 2007.
Communication
Complex Needs Practitioners – Level 2 are responsible for effectively communicating relevant information to their Senior Support Worker and/or other members of the support team regarding any changes in the individuals support needs
Compliance with TRFS Policies and Procedures
Staff should familiarise themselves with the organisations policies and procedures and work within the TRFS policy framework, including Health and Safety, Equal Opportunities, Discipline and Confidentiality
Personal Development
Cmplex Needs Practitioners – Level 2 should demonstrate a commitment to continuous personal development and learning. ]
Receive and participate in supervisin and appraisals with their line manager
Undertake training as necessary including CALM training
Supprt less experienced staff in their own learning and development
Act up int the role of Senior Support Worker as required
Additional Duties
Undertake other duties as required
Promote the organisation in a positive manner
Closing Date - 31/3/26 ( We reserve the right to close this vacancy at any time)
All successful applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new staff members will be required to register with the SSSC within 3 months of their start date.
We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us.