Customer Support Advisor
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £26,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | Newbury, West Berkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Contract |
| Job reference: |
Summary
We have an opportunity for a Customer Support Advisor to join our team in Newbury.
This is a 12 Month Fixed Term Contract role where you'll be working 37 hours a week with a mix of home and office working.
The starting salary is £26,000 - £28,000 per year depending on experience.
The Role:
As a Customer Support Advisor in our Customer Management Centre you'll be speaking with our vulnerable customers, to find out their change of service needs and how we can better support our vulnerable customers. Working alongside our Housing Admin team to resolve tasks in a timely and efficient way, collaborating with colleagues across the business to meet SNGs values.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What we are looking for:
Strong administration skills
Great customer service and the ability to actively listen
Great telephone skills & strong communication skills
We need you to have good computer skills as we use multiple systems
The ability to turn a problem into a solution
Empathy and a passion for helping vulnerable people
The ability to connect and communicate with colleagues across the business
What we can offer you:
As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
25 days holiday + bank holidays (plus extra days up to 30)
• Buy or sell holiday with our flexible benefits package
• 3 paid Wellbeing days + 2 paid volunteering days
• Generous matched pension (up to 12%) and life cover at 4x salary
• Enhanced maternity, adoption, and paternity pay
• Options for private medical, dental, and critical illness cover
• Wellbeing discounts, gym memberships, and 24/7 virtual GP access
About us:
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a 12 Month Fixed Term Contract role where you'll be working 37 hours a week with a mix of home and office working.
The starting salary is £26,000 - £28,000 per year depending on experience.
The Role:
As a Customer Support Advisor in our Customer Management Centre you'll be speaking with our vulnerable customers, to find out their change of service needs and how we can better support our vulnerable customers. Working alongside our Housing Admin team to resolve tasks in a timely and efficient way, collaborating with colleagues across the business to meet SNGs values.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What we are looking for:
Strong administration skills
Great customer service and the ability to actively listen
Great telephone skills & strong communication skills
We need you to have good computer skills as we use multiple systems
The ability to turn a problem into a solution
Empathy and a passion for helping vulnerable people
The ability to connect and communicate with colleagues across the business
What we can offer you:
As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
25 days holiday + bank holidays (plus extra days up to 30)
• Buy or sell holiday with our flexible benefits package
• 3 paid Wellbeing days + 2 paid volunteering days
• Generous matched pension (up to 12%) and life cover at 4x salary
• Enhanced maternity, adoption, and paternity pay
• Options for private medical, dental, and critical illness cover
• Wellbeing discounts, gym memberships, and 24/7 virtual GP access
About us:
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.