Neighbourhood Team Service Manager
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £55,000.00 to £65,000.00 per year |
| Additional salary information: | £55000.00 - £65000.00 a year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Bicester, OX26 3HA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0176-26-0015 |
Summary
Service Delivery Oversight Holds end to end accountability for the performance, quality, and resilience of services within their remit, ensuring they meet agreed standards and regulatory obligations. Oversees clinical service performance, including activity, flow, waiting times, patient experience, and clinical outcomes. Provides leadership during high risk operational or clinical incidents, making decisions that balance safety, quality, and service continuity. Ensures operational processes support clinical effectiveness and patient safety, with robust escalation and incident management protocols. Policy, Standards & Governance Leads the development and maintenance of clinical service policies, procedures, governance frameworks, and quality assurance mechanisms. Ensures staff understand and adhere to governance structures, clinical standards, and regulatory expectations. Works with clinical leaders to ensure continuous readiness for inspection, audit, and accreditation processes. Innovation & Continuous Improvement Leads innovative ways of working, identifying and implementing new approaches, tools, and technologies to enhance patient pathways and service efficiency. Leads service redesign and transformation initiatives to enhance efficiency, reduce variation, and modernise clinical delivery. Drives a culture of evidence based practice and continuous quality improvement, engaging with QI methodologies and clinical audit findings. Stakeholder Management & Communication Builds effective partnerships with clinical leads, GPs, senior nurses, allied health professionals and external partners. Influences clinical and corporate decision making by presenting complex information clearly and strategically. Represents clinical services at organisational committees, operational boards, and quality governance meetings. Leadership of People & Teams Provides leadership to operational managers, team leaders, and clinical support staff, ensuring workforce capability supports safe and effective care. Works closely with clinical leaders to support team culture, staff wellbeing, and professional development. Leads workforce planning and succession strategies to ensure sustainable clinical service delivery. Risk Management & Assurance Leads the identification, management, and mitigation of clinical and operational risks. Ensures robust systems are in place for incident reporting, learning, governance reviews, and clinical audit. Provides assurance to senior leaders regarding patient safety, service resilience, regulatory compliance, and business continuity. PositionService ManagerDepartment/TeamNeighbourhood TeamRoleServiceManager (L1 - 4)Reports ToDirector of Community ServicesDirect ReportsNeighbourhood Team Clinical Lead Additional Accountabilities Operational Leadership & Service Delivery Lead and manage day-to-day service operations of the Neighbourhood Team to ensure safe, efficient, high-quality delivery aligned to organisational objectives. Quality, Governance and Regulatory Compliance Ensure full compliance with CQC, Health & Safety, and commissioner requirements through robust systems, audits, and risk management. Financial and Performance Management Manage budgets, financial performance, and reporting to achieve agreed targets while identifying efficiencies and driving value for money. Workforce Leadership and Culture Lead, motivate, and develop staff through effective recruitment, supervision, performance management, and the creation of a positive, high-performing culture. Service Development and Stakeholder Engagement Drive service transformation and new clinical initiatives while maintaining strong relationships with commissioners, PCNs, and external partners.