Care Coordinator/Administrator
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 02 April 2026 |
| Location: | Liverpool, L22 4RQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1000-26-0000 |
Summary
Key Responsibilities: Greet patients and visitors in a courteous and professional manner. Be able to cover all reception position as neccessary. Electronic processing of all workflow increasingly important Manage patient appointments using the surgerys booking system. Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs. Registrations of new patients computer data and update patient records. Process incoming and outgoing correspondence and messages. Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary. Maintain confidentiality and comply with data protection regulations at all times. Support the clinical team by coordinating patient flow and managing waiting areas. Handle administrative tasks such as filing, scanning, read coding and managing incoming post. Assist with billing and payment processing where applicable. This list is not exhaustive and may include other duties as assigned. Essential Skills & Qualities: Excellent communication and interpersonal skills. Ability to remain calm and professional in busy situations. Strong organisational and multitasking abilities. Basic IT skills and experience with appointment booking systems. Understanding of confidentiality and patient care principles. Friendly and approachable demeanor. Qualifications: Previous experience in a medical setting would be desirable but, not essential as training will be given. Basic knowledge of medical terminology is an advantage.