Revenues Development Assistant
| Posting date: | 03 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 March 2026 |
| Location: | Stoke, Staffordshire |
| Remote working: | On-site only |
| Company: | Stoke on Trent City Council |
| Job type: | Permanent |
| Job reference: | 0000025959 |
Summary
Directorate: Resources
Section: Revenues, Benefits and Financial Assessments
Location: Civic Centre
Grade: Level 5
Salary: £26,403 - £28,598 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Further information on why work for us
The Role:
Working within the Revenues, Benefits and Financial Assessments section to facilitate and administer the process of billing for Council Tax, Sundry Debts and Business Rates. Assist with system development to continually improve the service and our customer journey.
Key Responsibilities:
· Support accurate maintenance of Council Tax, Business Rates and Sundry Debt accounts, including processing liability changes, exemptions, discounts and payments
· Keep up to date with relevant legislation, policies and internal procedures
· Approve daily outgoing correspondence via the PSL portal
· Review online forms and customer correspondence to improve the customer journey
· Support development and improvements of systems used within the Revenues service
· Input data from system reports into spreadsheets for monthly forecasting
About You:
· Knowledge of local authority billing, recovery and invoicing systems including relevant legislation such as Council Tax, Business Rates Housing Benefit and Welfare Reform Act 2012
· An understanding of Data Protection and GDPR and the impacts upon revenues work
· Experience of using bulling and recovery systems along with strong accuracy and attention to detail when data inputting
· Strong IT skills including Word, Excel and specialist systems
· Ability to work independently and as part of a team
· Strong interpersonal skills with the ability to build effective relationships with customers, colleagues and external partners
What we offer:
· A competitive salary based on your skills, experience and talent
· Hybrid and flexible working options
· An excellent local authority benefits pension scheme
· Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
Further information on our Rewards and Benefits can be found here
For more information on the role, please contact the Recruiting Manager Daniel Leonic, Daniel.Leonic@stoke.gov.uk
Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
· Right to Work in the UK
· Proof of address
· Satisfactory references
· Occupational Health Clearance
· Evidence of professional qualifications or registrations
· DBS check at the appropriate level (if applicable for the role)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Section: Revenues, Benefits and Financial Assessments
Location: Civic Centre
Grade: Level 5
Salary: £26,403 - £28,598 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Further information on why work for us
The Role:
Working within the Revenues, Benefits and Financial Assessments section to facilitate and administer the process of billing for Council Tax, Sundry Debts and Business Rates. Assist with system development to continually improve the service and our customer journey.
Key Responsibilities:
· Support accurate maintenance of Council Tax, Business Rates and Sundry Debt accounts, including processing liability changes, exemptions, discounts and payments
· Keep up to date with relevant legislation, policies and internal procedures
· Approve daily outgoing correspondence via the PSL portal
· Review online forms and customer correspondence to improve the customer journey
· Support development and improvements of systems used within the Revenues service
· Input data from system reports into spreadsheets for monthly forecasting
About You:
· Knowledge of local authority billing, recovery and invoicing systems including relevant legislation such as Council Tax, Business Rates Housing Benefit and Welfare Reform Act 2012
· An understanding of Data Protection and GDPR and the impacts upon revenues work
· Experience of using bulling and recovery systems along with strong accuracy and attention to detail when data inputting
· Strong IT skills including Word, Excel and specialist systems
· Ability to work independently and as part of a team
· Strong interpersonal skills with the ability to build effective relationships with customers, colleagues and external partners
What we offer:
· A competitive salary based on your skills, experience and talent
· Hybrid and flexible working options
· An excellent local authority benefits pension scheme
· Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
Further information on our Rewards and Benefits can be found here
For more information on the role, please contact the Recruiting Manager Daniel Leonic, Daniel.Leonic@stoke.gov.uk
Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
· Right to Work in the UK
· Proof of address
· Satisfactory references
· Occupational Health Clearance
· Evidence of professional qualifications or registrations
· DBS check at the appropriate level (if applicable for the role)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.