Technical Support Advisor (Spanish Speaking)
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Lancaster, Lancashire |
| Remote working: | On-site only |
| Company: | Chiptech International Ltd |
| Job type: | Permanent |
| Job reference: | TSAMAR26 |
Summary
JOB TITLE – TECHNICAL SUPPORT ADVISOR (Spanish Speaking)
LOCATION – PALATINE HALL, DALTON SQUARE, LANCASTER, LA1 1PW
REPORTING TO – TECHNICAL SUPPORT MANAGER
JOB TYPE: FULL-TIME/PERMANENT
Who are we?
Chiptech is a privately owned company specialising in the design and manufacture of quality digital telecare and personal safety products. These products help people to maintain their health, independence and safety.
Established in the year 2000 with offices in the UK and New Zealand, Chiptech has grown into a leading provider of digital monitored personal alarms.
Our customers are at the heart of everything we do, from research and design to manufacturing and implementation.
Job Description
As a Technical Support Advisor, you will work closely with the Technical Support team conducting tasks such as taking calls, raising tickets, collating ticket information, resolving general queries and escalating issues to the appropriate teams as appropriate. You will need to be highly independent, working well both on their own and with wider teams and across departments. As you complete your onboarding, you will gain knowledge and develop a technical awareness to support you in troubleshooting and resolving frequent queries.
You will log incoming tickets via phone call and email and assign cases to the team via our Ticket Management System quickly and accurately to ensure we maintain our customer service standards. Ongoing management is also important, making sure we are keeping our customers up to date on the ticketing status and any resolutions communicated. Building rapport with customers and providing excellent customer service is key to this role.
You will act as the main point of technical support for our products within the Spanish market helping to resolve any customer queries and technical requests. You will be expected to act as an overflow for our UK support team when availability allows.
Equality and Diversity Statement
Chiptech are committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
What You’ll Do:
As a Technical Support Advisor, you will:
· Log and manage incoming tickets via phone and email using our Ticket Management System.
· Keep customers updated on ticket progress and resolutions in a clear, respectful, and accessible way.
· Build positive working relationships with customers and colleagues, recognising that people communicate differently.
· Provide first‑line technical support for customers in the Spanish market, with occasional support for the UK team.
· Follow established processes for logging, escalating, and resolving technical issues, while also suggesting improvements when something could work better.
· Collaborate with internal teams to help reach the best outcomes for customers.
· Support continuous improvement by contributing ideas, feedback, and documentation updates.
· Maintain accurate records across systems such as HubSpot, Cloud Portals, and Access Database.
· Collate ticket information, including log pulls for technical investigations and warranty returns.
· Provide configuration and firmware updates for customers.
· Create and maintain clear, accessible documentation and guidance for the department.
· Ensure all tickets include detailed, auditable information.
· Build and maintain professional, empathetic relationships with customers and partners, recognising diverse needs and communication preferences.
Experience We’re Looking For
· Experience with CRM systems (HubSpot or similar)
· Confidence with Microsoft Excel (Data Entry, Data Quality, Data Analysis)
· Experience in a customer-facing or service-orientated role
· Experience in creating and maintaining technical documentation
· Fluent Spanish speaker or C2 Level qualified.
What Helps You Thrive in This Role
· A commitment to providing thoughtful, respectful customer service.
· Curiosity about technology and how things work.
· A proactive approach to learning and development, at your own pace.
· Clear communication with colleagues and stakeholders, in whatever format works best for you.
· Comfort following established processes and offering ideas for improvement.
· Ability to explain technical topics in a way that suits the listener.
· Ability to stay grounded during busy periods, with support from the team.
· Attention to detail and a methodical approach to tasks.
· Ability to recognise patterns or trends and share insights.
· Confidence prioritising tasks and managing a varied workload.
· A professional and considerate manner in written and spoken communication.
· A comfortable telephone manner (with reasonable adjustments available if needed).
Interview Dates
For all positions at Chiptech, successfully screened candidates will begin with an MS Teams interview with the Office Manager. Successful candidates from this stage will then meet with the Technical Support Manager and the Head of Product for a face-to-face interview at Chiptech.
Closing Date: Thursday 26th March
MS Teams Interviews: Week commencing 30th March 2026
Face-to-Face Interviews: Week commencing 13th April 2026
If you have any questions regarding this role, or the application process, please contact people@chiptech.com.
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Free fitness classes
Free or subsidised travel
Health & wellbeing programme
Paid volunteer time
Sick pay
Store discount
LOCATION – PALATINE HALL, DALTON SQUARE, LANCASTER, LA1 1PW
REPORTING TO – TECHNICAL SUPPORT MANAGER
JOB TYPE: FULL-TIME/PERMANENT
Who are we?
Chiptech is a privately owned company specialising in the design and manufacture of quality digital telecare and personal safety products. These products help people to maintain their health, independence and safety.
Established in the year 2000 with offices in the UK and New Zealand, Chiptech has grown into a leading provider of digital monitored personal alarms.
Our customers are at the heart of everything we do, from research and design to manufacturing and implementation.
Job Description
As a Technical Support Advisor, you will work closely with the Technical Support team conducting tasks such as taking calls, raising tickets, collating ticket information, resolving general queries and escalating issues to the appropriate teams as appropriate. You will need to be highly independent, working well both on their own and with wider teams and across departments. As you complete your onboarding, you will gain knowledge and develop a technical awareness to support you in troubleshooting and resolving frequent queries.
You will log incoming tickets via phone call and email and assign cases to the team via our Ticket Management System quickly and accurately to ensure we maintain our customer service standards. Ongoing management is also important, making sure we are keeping our customers up to date on the ticketing status and any resolutions communicated. Building rapport with customers and providing excellent customer service is key to this role.
You will act as the main point of technical support for our products within the Spanish market helping to resolve any customer queries and technical requests. You will be expected to act as an overflow for our UK support team when availability allows.
Equality and Diversity Statement
Chiptech are committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
What You’ll Do:
As a Technical Support Advisor, you will:
· Log and manage incoming tickets via phone and email using our Ticket Management System.
· Keep customers updated on ticket progress and resolutions in a clear, respectful, and accessible way.
· Build positive working relationships with customers and colleagues, recognising that people communicate differently.
· Provide first‑line technical support for customers in the Spanish market, with occasional support for the UK team.
· Follow established processes for logging, escalating, and resolving technical issues, while also suggesting improvements when something could work better.
· Collaborate with internal teams to help reach the best outcomes for customers.
· Support continuous improvement by contributing ideas, feedback, and documentation updates.
· Maintain accurate records across systems such as HubSpot, Cloud Portals, and Access Database.
· Collate ticket information, including log pulls for technical investigations and warranty returns.
· Provide configuration and firmware updates for customers.
· Create and maintain clear, accessible documentation and guidance for the department.
· Ensure all tickets include detailed, auditable information.
· Build and maintain professional, empathetic relationships with customers and partners, recognising diverse needs and communication preferences.
Experience We’re Looking For
· Experience with CRM systems (HubSpot or similar)
· Confidence with Microsoft Excel (Data Entry, Data Quality, Data Analysis)
· Experience in a customer-facing or service-orientated role
· Experience in creating and maintaining technical documentation
· Fluent Spanish speaker or C2 Level qualified.
What Helps You Thrive in This Role
· A commitment to providing thoughtful, respectful customer service.
· Curiosity about technology and how things work.
· A proactive approach to learning and development, at your own pace.
· Clear communication with colleagues and stakeholders, in whatever format works best for you.
· Comfort following established processes and offering ideas for improvement.
· Ability to explain technical topics in a way that suits the listener.
· Ability to stay grounded during busy periods, with support from the team.
· Attention to detail and a methodical approach to tasks.
· Ability to recognise patterns or trends and share insights.
· Confidence prioritising tasks and managing a varied workload.
· A professional and considerate manner in written and spoken communication.
· A comfortable telephone manner (with reasonable adjustments available if needed).
Interview Dates
For all positions at Chiptech, successfully screened candidates will begin with an MS Teams interview with the Office Manager. Successful candidates from this stage will then meet with the Technical Support Manager and the Head of Product for a face-to-face interview at Chiptech.
Closing Date: Thursday 26th March
MS Teams Interviews: Week commencing 30th March 2026
Face-to-Face Interviews: Week commencing 13th April 2026
If you have any questions regarding this role, or the application process, please contact people@chiptech.com.
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Free fitness classes
Free or subsidised travel
Health & wellbeing programme
Paid volunteer time
Sick pay
Store discount