Helpdesk Administrator
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £35,000.00 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 31 March 2026 |
| Location: | Bishopstown, Cork, SW1A 1AA |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/2322703/154657 |
Summary
Helpdesk Administrator
Location: Bishopstown, Co. Cork, Ireland
Salary: €35,000 per annum plus Sodexo Benefits
Type: Permanent, Full-Time
Be the First Point of Contact
We are seeking a motivated, organised and proactive Helpdesk Administrator to join our Administration team. This is an exciting opportunity to play a key role in supporting our PPP contracts by delivering first-line helpdesk support and working closely with Facilities Management teams, site staff and clients.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we would love to hear from you.
Key Responsibilities
- Log, update and close requests on the helpdesk system
- Issue tasks to relevant site personnel and ensure timely resolution
- Liaise with site teams (FM, caretakers, cleaning staff) to resolve issues
- Create, assign, prioritise and categorise work orders in line with KPIs and SLAs using CMMS software
- Monitor and analyse open call reports to ensure contractual compliance
- Assist in preparing monthly contract reports
- Maintain and update accurate data records
- Post invoices to the accounts system and ensure proper approval of costs
- Process payroll (as required) and support time management systems
- Address supplier queries and assist with month-end accounts
- Raise purchase orders for goods and services
- Provide audit support following internal and external reviews
- Support Contract and Facilities Managers with day-to-day administration
- Minute meetings and manage documentation
- Undertake ad hoc administrative duties as required
What We’re Looking For
- Previous experience in a similar administrative or contract support role
- Strong understanding of contracts, KPIs and service level agreements
- Advanced Excel skills and proficiency in Outlook and Word
- Excellent attention to detail and strong communication skills
- Proven ability to work under pressure and meet deadlines
- Strong customer service and organisational skills
- Ability to use initiative, take ownership and solve problems effectively
- Basic bookkeeping and accounts experience desirable