Customer Service Advisor
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £27,300 per year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Manchester, Greater Manchester, M1 4BT |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Search Consultancy LTD |
| Job type: | Temporary |
| Job reference: | Req/676897_1772470962 |
Summary
Customer Services Representative - Manchester
£27,300 + Hybrid Working + Clear Progression
A chance to join a fast‑growing, forward‑thinking financial services organisation right here in Manchester. This is an exciting opportunity to be part of a business that's transforming how customers manage their investments, pensions and long‑term financial goals.
We're looking for outstanding Customer Service Representatives to join our expanding team and help deliver exceptional service across a range of investment products.
What You'll Be DoingYou'll be the first point of contact for customers, supporting them across products such as Trading Accounts, Stocks & Shares ISAs and SIPPs. You'll be trusted to:
- Understand each customer's needs and take full ownership of their query
- Provide clear, confident guidance on products and services
- Handle complex queries with accuracy, professionalism and care
- Build strong relationships and deliver the exceptional service we're known for
- Work in a fast‑paced, specialist contact centre environment where high standards matter
Every day brings something different, and you'll be speaking with new people constantly.
Why This Role Stands Out- Hybrid working: 3 days in the office, 2 days from home (after probation)
- Brand‑new, purpose‑built offices
- A varied role where no two days are the same
- A supportive team culture with strong leadership and ongoing development
- A clear 3‑tier progression pathway with pay increases linked to performance
You'll start with a full induction and hands‑on support from your Team Lead. As you grow, you'll move through a structured progression framework - gaining deeper product knowledge, handling more complex queries, and increasing your earning potential.
Shift patterns vary between 7:45am-5:45pm Monday to Friday, with one later shift week every 8 weeks once trained in international dealing.
What You'll Bring- Experience in a contact centre or customer‑focused environment
- Confidence handling complex products or detailed information
- Strong communication skills and a genuine passion for helping customers
- Ability to multitask across systems while staying calm under pressure
- Experience in an FCA‑regulated environment is a bonus
- Ability to build rapport across all communication channels
- Strong IT skills and confidence navigating multiple systems
- Comfortable working independently and making sound decisions
- Able to manage multiple tasks in a fast‑paced environment
If you want a role where you'll grow, be challenged, and be part of a business that's shaping the future of financial services, this is the opportunity.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.