Medical Information Customer Experience Specialist
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £24 per hour |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | Tadworth, Surrey, KT20 7NS |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | SRG |
| Job type: | Temporary |
| Job reference: | BBBH174889_1772469934 |
Summary
Medical Information Customer Experience Specialist - Swedish
Contract: 12 months
Hours: 37 hours per week
Location: Walton Oaks (Hybrid - 2.5 days per week onsite)
pay rate: £24 per hour
We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks.
Key Responsibilities
Medical Information Request Management
- Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards.
- Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide customer responses in Swedish using approved English-language source materials.
- Support second-line medical information activities, including escalation management and content creation, where required.
General Responsibilities
- Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads.
- Identify and support continuous improvement initiatives to enhance processes and customer experience.
- Represent Medical Information in country office activities where required, including meetings, reporting, and internal training.
- Support country relationship management for designated markets.
- Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current.
Required Skills & Experience
Essential
- Degree in a life science or healthcare-related discipline.
- Native or C2-level proficiency in Swedish, with strong English language skills.
- Strong written and verbal communication skills.
- High attention to detail and a strong customer service mindset.
Desirable
- 1-2 years' experience in medical information or a related role.
- Pharmacy degree.
- Understanding of regulatory and compliance requirements within a medical function.
- Strong interpersonal and stakeholder management skills.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.