Administration Assistant | Essex Partnership University NHS Foundation Trust
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum pro Rata |
| Hours: | Part time |
| Closing date: | 01 April 2026 |
| Location: | Rochford, Essex, SS4 1RB |
| Company: | Essex Partnership NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7835672/364-A-9813 |
Summary
An exciting opportunity has arisen to join us as an Administration Officer within the ESTEP (Essex Support and Treatment for Early Psychosis) team based at Rochford Community Hospital, Rochford, Essex .
• We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on SystmOne as well as other internal systems. SystmOne experience would be an advantage.
• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
• To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.
• To provide a competent, friendly and welcoming first point of contact for patients, staff and visitors either by telephone or face to face and to provide efficient data input and administrative support where required.
• The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
• The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
Valuing you. Recognising your dedication. At EPUT, we look after you.
• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
Benefits
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.
• To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.
• You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, vulnerable clients and carers. Maintain strict confidentiality at all times.
• Record accurate messages and follow them up appropriately in accordance to department guidelines.
• To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile.
• To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Liaise with other Trust Departments, such as Estates and Facilities or IT, regarding maintenance and domestic issues relating to the Unit.
This advert closes on Thursday 12 Mar 2026