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Customer Service Representative

Job details
Posting date: 02 March 2026
Salary: £27,300 per year
Hours: Full time
Closing date: 09 March 2026
Location: Leeds, West Yorkshire, LS10 1DG
Remote working: Hybrid - work remotely up to 2 days per week
Company: Search Consultancy LTD
Job type: Permanent
Job reference: Req/678700PRM_1772455874

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Summary

Customer Service Advisor (Permanent Position)

Location: Leeds (Hybrid - 3 days office / 2 days home after probation)
Salary: £27,300
Start Date: 23rd March 2026
Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis

I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site.

This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment.

My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard.

The Role

This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions.

You will:

  • Handle inbound calls and written enquiries

  • Take responsibility for resolving queries from start to finish

  • Support customers with account-related enquiries

  • Manage more detailed or sensitive issues with professionalism

  • Use multiple systems confidently while speaking with customers

  • Escalate issues where appropriate

It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential.

About You

My client is looking for individuals who genuinely care about delivering excellent service.

You will ideally have:

  • Previous experience within a contact centre or fast-paced customer service environment

  • Confidence handling more detailed or regulated enquiries

  • Strong communication and listening skills

  • Good IT skills and the ability to multitask

  • A positive, team-oriented approach

  • A willingness to learn and develop

Resilience, professionalism and a proactive mindset will help you succeed in this role.

What's on Offer

  • Permanent, full-time position

  • Structured training and comprehensive induction

  • Ongoing support from experienced team leaders

  • Clear progression pathways with salary increases linked to performance

  • Hybrid working after probation

  • Modern office environment in Leeds

Benefits include:

  • Competitive pension contribution

  • Life assurance and income protection

  • Private medical cover

  • 25 days annual leave plus bank holidays

  • Flexible benefits package

  • Retail discount scheme

  • Well-being support fund

If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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