Caseworker
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £24,000 to £30,000 per year |
| Additional salary information: | Salary is dependent on experience |
| Hours: | Full time |
| Closing date: | 01 April 2026 |
| Location: | Riverside House, Warwick Road, Carlisle, Cumbria, CA1 2BS |
| Remote working: | On-site only |
| Company: | Julie Minns MP |
| Job type: | Permanent |
| Job reference: |
Summary
Job Details
The purpose of the role is to support the casework of Julie Minns MP by providing information, advice and support to constituents on a variety of issues.
Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and addressed. You will be liaising with Government departments, local councils, the voluntary sector and a range of other bodies.
The position is full-time (37.5 hours a week). You will be working in the Carlisle constituency office.
Key responsibilities
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Follow up on social media queries and comments as required
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Responsible for setting up new cases on Caseworker
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
Desirable
Familiarity with Caseworker software or database software
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
The purpose of the role is to support the casework of Julie Minns MP by providing information, advice and support to constituents on a variety of issues.
Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and addressed. You will be liaising with Government departments, local councils, the voluntary sector and a range of other bodies.
The position is full-time (37.5 hours a week). You will be working in the Carlisle constituency office.
Key responsibilities
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Follow up on social media queries and comments as required
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Responsible for setting up new cases on Caseworker
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
Desirable
Familiarity with Caseworker software or database software
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.