Tenancy Sustainment Assistant
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £27,000 per year |
| Additional salary information: | 25 Days holiday plus 8 bank holidays |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | WA12 9AL |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Rolig Homes |
| Job type: | Permanent |
| Job reference: | TSANW |
Summary
Our team work with adults, often presenting with complex needs / dual diagnosis and experiencing significant disadvantage. Customers include ex-offenders, those with substance misuse, mental health or homeless-related needs, or a combination of these client groups.
As a Tenancy Sustainment Assistant, you'll provide a comprehensive and effective tenancy and asset management function for customers in our supported housing properties. You will assist customers to maintain their tenancy / licence agreement, ensuring they understand their rights, responsibilities and obligations.
The post-holder will manage a customer caseload across specified properties. You will assist in the management of the lettings process and provide ongoing, intensive assistance to customers enabling them to maintain their tenancies. You will be responsible for assisting with ensuring that properties are effectively maintained and compliant with relevant legislation.
What will you be doing:
No two days are ever the same and you will be managing your diary to meet the requirements of the role. You will meet with customers, discuss tenancy related needs and how we can help them to meet their objectives; complete risk assessments, and work with stakeholders to support our customers. You will also need to be able to help customers apply for housing benefit and manage bills.
As a Tenancy Sustainment Assistant, you'll provide a comprehensive and effective tenancy and asset management function for customers in our supported housing properties. You will assist customers to maintain their tenancy / licence agreement, ensuring they understand their rights, responsibilities and obligations.
The post-holder will manage a customer caseload across specified properties. You will assist in the management of the lettings process and provide ongoing, intensive assistance to customers enabling them to maintain their tenancies. You will be responsible for assisting with ensuring that properties are effectively maintained and compliant with relevant legislation.
What will you be doing:
No two days are ever the same and you will be managing your diary to meet the requirements of the role. You will meet with customers, discuss tenancy related needs and how we can help them to meet their objectives; complete risk assessments, and work with stakeholders to support our customers. You will also need to be able to help customers apply for housing benefit and manage bills.