Care Co-Ordinator
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £12.58 per hour |
| Additional salary information: | £12.58 an hour |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | Norwich, NR13 3RA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3458-26-0000 |
Summary
To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients. Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community. Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice. To assist the Reception Team when required. To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations. Provide the interface between primary care and health services, helping patients with the transition between services. Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Attend and participate in any practice meetings when required. Any other delegated duties appropriate to the post. Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions. This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.