Care Navigator (Maternity Cover)
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Northampton, NN4 8QF |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A0507-26-0001 |
Summary
Patient Services Act as the first point of contact for patients, both in person and via telephone Greet patients courteously and ensure they are directed appropriately Completing ANIMA triage on behalf of our Golden Ticket patients, ensuring clear, concise and important information is documented Manage appointment bookings, cancellations, and amendments using the clinical system, including sending booking links where appropriate including for specialist clinics (coils/implants) Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed Chaperone for clinicians where appropriate Complete district nurse referral where appropriate for housebound patients Taking payments, providing receipts and documenting payments for private work requests from patients Administrative Duties Register new and temporary patients Update patient records accurately and in line with practice processes Input patient clinical information from health monitoring machine into their record accurately and escalate concerns where needed Process repeat prescription requests in line with practice policy, ensuring medication reviews are booked where due at point of issuing repeat medication Monitor and action requests received via reception and prescription email inboxes in a timely manner Action, update and/or compete tasks received via SystmOne in a timely manner Manage incoming correspondence, including scanning to email letters received from patients at the reception desk Maintain stock levels of masks, sample bottles, prescription request papers, tissues, registration packs, health monitoring machine tokens etc. Prepare taxi box to be transported between sites and unload when received from the other site Telephone and Communication Answer incoming calls promptly and professionally Signpost patients to the appropriate clinician or service Manage high call volumes while maintaining accuracy and patient care Have working knowledge of the telephone system Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively Transferring calls to appropriate staff or teams Practice Support Support clinical and administrative staff with general office duties as required Work flexibly across both practice sites to meet service needs Support the practice team during busy periods, including sickness or annual leave cover of work Assist in maintaining a safe, tidy, and welcoming reception environment Check rooms after surgeries in preparation for following day including allocating rooms, room lists, check boxes, windows, cups, change room names Empty dishwasher each morning and run cycle at end of day in preparation for next day Unlocking and locking the buildings each day, ensuring building safety and security thorough knowledge of windows/doors/alarm Any other tasks/duties allocated by managers Confidentiality and Compliance Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information Adhere to practice policies, procedures, and NHS guidelines Participate in mandatory training and practice meetings