Team Assistant - Welfare Benefits
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,500 - £23,470 |
| Hours: | Part time |
| Closing date: | 01 April 2026 |
| Location: | Stanmore, HA7 4AP |
| Company: | Aspire Leisure Centre |
| Job type: | Permanent |
| Job reference: | 55 |
Summary
Job Advert
Every two hours in the UK, someone sustains a spinal cord injury. When that happens, the financial and emotional impact can be
overwhelming.
Aspire exists to help people move from injury to independence — and our Welfare Benefits Service plays a vital role in making that
possible.
We’re looking for a compassionate, organised and confident Team Administrator to join our Welfare Benefits team.
This is much more than an admin role.
You will be the first point of contact for people reaching out for help — listening carefully, gathering key information, and
ensuring they are triaged and supported quickly and professionally. You’ll manage appointments, maintain accurate case records,
and support advisers so they can focus on delivering life-changing guidance.
You don’t need previous benefits experience — we’ll train you. What matters most is that you:
* Communicate clearly and confidently on the phone
* Are empathetic and patient
* Have strong administrative and IT skills
* Can manage your time and prioritise effectively
* Understand the importance of confidentiality
This role would suit someone who:
* Wants meaningful work where they can see the difference they make
* Is looking to build a career in advice, welfare or the charity sector
* Enjoys supporting others while keeping systems running smoothly
What you’ll gain
* Professional training within an Advice Quality Standard framework
* Experience working in a respected national charity
* Hybrid working (2–3 days in the office during training, reducing once established)
* 27 days’ annual leave plus bank holidays
* Flexible working options
* Employee Assistance Programme and Mental Health First Aiders
* A genuinely supportive and inclusive team
If you’re someone who combines efficiency with empathy, we’d love to hear from you.
To apply, please submit your CV and a cover letter explaining why you’d be a great fit for the role.
Applications will be reviewed on a rolling basis.
Closing date: 2nd April 2026
Every two hours in the UK, someone sustains a spinal cord injury. When that happens, the financial and emotional impact can be
overwhelming.
Aspire exists to help people move from injury to independence — and our Welfare Benefits Service plays a vital role in making that
possible.
We’re looking for a compassionate, organised and confident Team Administrator to join our Welfare Benefits team.
This is much more than an admin role.
You will be the first point of contact for people reaching out for help — listening carefully, gathering key information, and
ensuring they are triaged and supported quickly and professionally. You’ll manage appointments, maintain accurate case records,
and support advisers so they can focus on delivering life-changing guidance.
You don’t need previous benefits experience — we’ll train you. What matters most is that you:
* Communicate clearly and confidently on the phone
* Are empathetic and patient
* Have strong administrative and IT skills
* Can manage your time and prioritise effectively
* Understand the importance of confidentiality
This role would suit someone who:
* Wants meaningful work where they can see the difference they make
* Is looking to build a career in advice, welfare or the charity sector
* Enjoys supporting others while keeping systems running smoothly
What you’ll gain
* Professional training within an Advice Quality Standard framework
* Experience working in a respected national charity
* Hybrid working (2–3 days in the office during training, reducing once established)
* 27 days’ annual leave plus bank holidays
* Flexible working options
* Employee Assistance Programme and Mental Health First Aiders
* A genuinely supportive and inclusive team
If you’re someone who combines efficiency with empathy, we’d love to hear from you.
To apply, please submit your CV and a cover letter explaining why you’d be a great fit for the role.
Applications will be reviewed on a rolling basis.
Closing date: 2nd April 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.