Customer Service Assistant - Office based
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £23,751 per year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Rugby, Warwickshire |
| Remote working: | On-site only |
| Company: | Barnardo's |
| Job type: | Permanent |
| Job reference: | 22461 |
Summary
THIS IS AN OFFICE BASED ROLE
At Barnardo's, our Customer Service Advisors play a vital role in supporting our mission by delivering excellent service to our online customers and retail colleagues. In this full-time, office-based role, you'll handle customer enquiries across eBay and our online shop, support store colleagues, and process customer returns with care, accuracy, and professionalism. You'll be part of a collaborative team that values empathy, problem-solving, and clear communication, ensuring every interaction reflects our commitment to children, young people, and families. While the role is primarily office based, rotational home working and weekend cover are an expected and important part of providing a consistent, high-quality service.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
At Barnardo's, our Customer Service Advisors play a vital role in supporting our mission by delivering excellent service to our online customers and retail colleagues. In this full-time, office-based role, you'll handle customer enquiries across eBay and our online shop, support store colleagues, and process customer returns with care, accuracy, and professionalism. You'll be part of a collaborative team that values empathy, problem-solving, and clear communication, ensuring every interaction reflects our commitment to children, young people, and families. While the role is primarily office based, rotational home working and weekend cover are an expected and important part of providing a consistent, high-quality service.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.