Senior Service Support Officer
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £26,403 to £27,694 per year, pro rata |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | Aberaeron, Ceredigion |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Permanent |
| Job reference: | REQ106501 |
Summary
An opportunity has arisen within the Council’s Corporate Service Support Team for a Senior Service Support Officer to be recruited into the structure. This part-time (30 hours per week), permanent role will provide an administrative support function to the Council’s Partnerships Team.
About the Role:
The role will involve the arranging and minuting of various multi-agency partnership meetings, including the Public Services Board and its associated Project Groups and Sub-groups. The work of the Ceredigion Community Safety Partnership and associated groups will also be supported by this role. The officer will be responsible for arranging virtual and in person meetings, attending meetings, issuing minutes and monitoring actions.
The Senior Service Support Officer will monitor the team’s shared inbox, ensuring incoming mail/enquiries are dealt with on behalf of the team. There will be a requirement for the officer to assist with analysing data using Microsoft Office and support with the correlation of information. You will also be required to update web-based information via the corporate internet and intranet.
About the Candidate:
The candidate will require a NVQ4 in Business Administration qualification or have proven equivalent experience. Experience of working within an administrative setting will also be essential and excellent minute taking skills will be required. The candidate will be expected to deal with external organisations and members of the public and will need to be helpful and understand the importance of providing good customer service. The opportunity would suit someone with a methodical approach to work, excellent attention to detail and have excellent IT skills.
The successful candidate must be able to participate in meetings through the medium of Welsh and possess the ability to produce written communication in Welsh and English.
The following qualities are also required for the post:
- Ability to work agilely across multiple service areas
- Ability to work within multi-disciplinary teams
- Ability to analyse the impact of problems and prioritise
- Understanding of data security and how that relates to data disclosures
- Must be able to handle sensitive and potentially disturbing information with professionalism and maturity
- To work with staff at all levels throughout the authority
We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
- Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
- Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
To view the job description and person specification for this role, please see our careers website.
For further information please contact Anwen Thomas: Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
About the Role:
The role will involve the arranging and minuting of various multi-agency partnership meetings, including the Public Services Board and its associated Project Groups and Sub-groups. The work of the Ceredigion Community Safety Partnership and associated groups will also be supported by this role. The officer will be responsible for arranging virtual and in person meetings, attending meetings, issuing minutes and monitoring actions.
The Senior Service Support Officer will monitor the team’s shared inbox, ensuring incoming mail/enquiries are dealt with on behalf of the team. There will be a requirement for the officer to assist with analysing data using Microsoft Office and support with the correlation of information. You will also be required to update web-based information via the corporate internet and intranet.
About the Candidate:
The candidate will require a NVQ4 in Business Administration qualification or have proven equivalent experience. Experience of working within an administrative setting will also be essential and excellent minute taking skills will be required. The candidate will be expected to deal with external organisations and members of the public and will need to be helpful and understand the importance of providing good customer service. The opportunity would suit someone with a methodical approach to work, excellent attention to detail and have excellent IT skills.
The successful candidate must be able to participate in meetings through the medium of Welsh and possess the ability to produce written communication in Welsh and English.
The following qualities are also required for the post:
- Ability to work agilely across multiple service areas
- Ability to work within multi-disciplinary teams
- Ability to analyse the impact of problems and prioritise
- Understanding of data security and how that relates to data disclosures
- Must be able to handle sensitive and potentially disturbing information with professionalism and maturity
- To work with staff at all levels throughout the authority
We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
- Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
- Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
To view the job description and person specification for this role, please see our careers website.
For further information please contact Anwen Thomas: Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.