Welcome Manager
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £13.74 per hour |
| Hours: | Part time |
| Closing date: | 15 March 2026 |
| Location: | Stourhead, Stourton, Warminster, BA12 6QD |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC172324 |
Summary
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Stourhead, leading our vital welcome team.
You’ll be part of an amazing team working at Stourhead. As a property that is open 364 days a year you will be required to work a mix of weekdays and weekends, you’ll make a real difference in a collaborative, supportive team within a dynamic and occasionally fast-paced environment.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
What it's like to work here
An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work.
For more information about our property please visit
What you'll be doing
You’ll lead and manage our team of welcome and service team members and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and our team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additional criteria for all other applicants:
experienced in visitor services, tourism, heritage or similar situations
naturally curious about people, and motivated to give the highest standards of service
highly organised
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
You’ll be part of an amazing team working at Stourhead. As a property that is open 364 days a year you will be required to work a mix of weekdays and weekends, you’ll make a real difference in a collaborative, supportive team within a dynamic and occasionally fast-paced environment.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
What it's like to work here
An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work.
For more information about our property please visit
What you'll be doing
You’ll lead and manage our team of welcome and service team members and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and our team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additional criteria for all other applicants:
experienced in visitor services, tourism, heritage or similar situations
naturally curious about people, and motivated to give the highest standards of service
highly organised
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places