Commercial Officer
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £35,541 per year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | M2 3HQ |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | The Parliamentary and Health Service Ombudsman |
| Job type: | Permanent |
| Job reference: |
Summary
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: 15 March 2026
Interview dates: 23 and 24 March 2026
Join a team where Excellence drives standards, Independence shapes decisions, Fairness guides actions, and Transparency builds trust.
At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.
Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.
We work in a modern, flexible way built on trust and autonomy. You’ll split your time between working from home and spending around 40% of your week in our Manchester or London office, where collaboration and connection with your team are an important part of how we work.
The role:
The Commercial Officer plays a key role in supporting the Head of Commercial to deliver the organisation’s commercial objectives. The role supports and leads on procurement and contract management activity, ensuring all work is compliant with UK procurement legislation, public sector frameworks, and internal governance.
Working closely with stakeholders, the Commercial Officer provides clear, high quality procurement advice, identifies commercial risks, and helps embed best practice across the full procurement and contract lifecycle. The role supports effective supplier management, maintains robust records and data integrity, and contributes to financial planning through transparent and value driven commercial activity.
Alongside day to day procurement administration and reporting, the Commercial Officer champions PHSO values, promotes continuous improvement, and supports colleagues across the Commercial team and wider organisation.
The successful applicant will have:
• a strong understanding of UK Public Contracts Regulations 2015 and 2023, including public sector frameworks and competitive procedures
• experience of managing contracts through the whole contract lifecycle
• skilled in building trust in stakeholder relationships and influencing at various levels
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Our benefits:
• Civil Service Pension scheme
• 32.5 days annual leave, plus bank holidays
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact
Roz Pedersen, Assistant Director of Finance, Roz.Pedersen@ombudsman.org.uk
Interviews will be held onsite.
Please do not use AI as this may result in in your application being rejected.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply online’ button.
No agencies. Applications from individuals only.
Closing date: 15 March 2026
Interview dates: 23 and 24 March 2026
Join a team where Excellence drives standards, Independence shapes decisions, Fairness guides actions, and Transparency builds trust.
At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.
Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.
We work in a modern, flexible way built on trust and autonomy. You’ll split your time between working from home and spending around 40% of your week in our Manchester or London office, where collaboration and connection with your team are an important part of how we work.
The role:
The Commercial Officer plays a key role in supporting the Head of Commercial to deliver the organisation’s commercial objectives. The role supports and leads on procurement and contract management activity, ensuring all work is compliant with UK procurement legislation, public sector frameworks, and internal governance.
Working closely with stakeholders, the Commercial Officer provides clear, high quality procurement advice, identifies commercial risks, and helps embed best practice across the full procurement and contract lifecycle. The role supports effective supplier management, maintains robust records and data integrity, and contributes to financial planning through transparent and value driven commercial activity.
Alongside day to day procurement administration and reporting, the Commercial Officer champions PHSO values, promotes continuous improvement, and supports colleagues across the Commercial team and wider organisation.
The successful applicant will have:
• a strong understanding of UK Public Contracts Regulations 2015 and 2023, including public sector frameworks and competitive procedures
• experience of managing contracts through the whole contract lifecycle
• skilled in building trust in stakeholder relationships and influencing at various levels
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Our benefits:
• Civil Service Pension scheme
• 32.5 days annual leave, plus bank holidays
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact
Roz Pedersen, Assistant Director of Finance, Roz.Pedersen@ombudsman.org.uk
Interviews will be held onsite.
Please do not use AI as this may result in in your application being rejected.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply online’ button.
No agencies. Applications from individuals only.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.