Reception Manager
| Posting date: | 28 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 14 March 2026 |
| Location: | Dudley, DY1 2TY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0807-26-0000 |
Summary
The Reception Manager is responsible for overseeing the daily operations of the reception function, ensuring a professional, welcoming, and efficient front-of-house service. The role involves leading and supporting reception staff, maintaining high customer service standards, and ensuring smooth administrative processes that reflect positively on the organisation.Key ResponsibilitiesOperational Management Manage the day-to-day running of the reception area. Ensure all visitors, clients, and stakeholders receive a professional and positive experience. Maintain a clean, organised, and welcoming front-of-house environment. Oversee appointment scheduling, room bookings, and front-desk systems.Team Leadership Supervise, support, and motivate reception staff. Prepare staff rotas and manage holiday and absence cover. Provide induction, training, and ongoing development for reception team members. Conduct performance reviews and address performance issues where necessary.Customer Service Act as a point of escalation for complex enquiries or complaints. Ensure high standards of communication, professionalism, and confidentiality. Develop and implement service improvements to enhance visitor experience.Administration & Compliance Maintain accurate records and ensure data protection and confidentiality standards are met. Monitor and improve reception processes and administrative systems. Ensure compliance with organisational policies and relevant legislation. Prepare reports and provide management information as required.Communication & Liaison Liaise with internal departments to ensure effective coordination. Support senior management with operational updates and improvements. Build positive relationships with external partners and stakeholders.Person SpecificationEssential Proven experience in a supervisory or management role within a reception or customer-facing environment. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Highly organised with the ability to prioritise workload effectively. Proficient in IT systems and administrative processes.Reporting To Practice Manager and the GP Partners.