Housing Complaints Officer
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £16.0 to £18.0 per hour |
| Additional salary information: | £16-£18 Per Hour |
| Hours: | Full time |
| Closing date: | 06 March 2026 |
| Location: | Accrington, Lancashire, BB5 4BL |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4774684_1772207515 |
Summary
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time.
Housing experience and an understanding of the sector is essential.
This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job.
Your new role
- Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing
- Ensuring accurate documentation and reporting, in line with standards and compliance.
- Engaging with external teams such as repairs, neighbourhoods and ASB.
What you'll need to succeed
- Experience in housing and an understanding of industry processes.
- Immediately available.
- Commutable to Accrington.
What you'll get in return
- Weekly Pay
- Option to be paid PAYE or Umbrella
- Flexible working hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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