Service Desk Analyst
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Elland, HX5 9JP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9372-26-0130 |
Summary
Understand our customers and their objectives Provide first line I.T support (Fix) to the NHS and other customer organisations. Understand relevant developments within the NHS environment and beyond Interpret customer requirements and provide advice and support on potential solutions to resolve (fix) I.T related issues as they arise. Participate in the development of work programmes Plan and support the delivery of agreed work programmes To assist in the provision of an effective Health Informatics support desk service across the Trust To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in accordance with established procedures Ensure users are informed on status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time