Reception & Administration Team Manager
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £33,094.00 to £37,259.00 per year |
| Additional salary information: | £33094.00 - £37259.00 a year |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | London, SE17 2EL |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A5420-26-0000 |
Summary
To line manage the Reception and Administration Team: - Providing 1st point of contact for staff queries - Managing daily personnel issues arising within the team to create a supportive and productive work environment. - Updating and escalating to the partnership where appropriate To manageReception and Admin Teamattendance and rota: - Ensuring enough cover at right times of the day and in line with business and operational priorities - Identifying and planning in liaison with the team how to cover any rota gaps, prioritising duties based on operational need and clinical effectiveness. - Process and sign off annual leave requests balancing both individual and wider team requirements. - Ensuring effective record keeping and information sharing where appropriate, escalating any areas of concern to the Manager or another partner. To identify and plan training and development requirements for the Reception and Admin Team: - Identifying areas for development within the team and working with the Manager to agree and support development plans in line with practice business and operational requirements using the established skills matrix and linking in with appraisal development plans. - Identify training needs for individuals within the team and working with the Manager to agree appropriate training and follow up for the individual in line with practice business and operational requirements using and updating the established skills matrix and linking in with appraisal development plans. - Planning and leading on inductions - Contribute to recruitment and interviewing - Contribute to annual staff appraisals and reviews To manage, delegate and monitor the Reception and Admin Team workload: - Having a comprehensive overview of all the reception and administration roles that need to be completed such as EMIS workflow, GP2GP, new patient registrations, ERS, Immunisations, Cytology, summarising, scripts, messages, email inbox mgt. - Liaise with the Docman team to ensure any admin team cover needs are being planned for. - Ensuring daily / weekly tasks and additional role responsibilities are being actioned in a timely manner, allocating time to individuals to complete whilst keeping in mind the range of priorities and staffing levels. - To appropriately escalate any identified issues that may need additional support or planning. To provide first line IT support: - To lead on new staff IT set ups being completed within a timely manner. - To develop a step by step guide of how to do this including up to date contact details of support desks etc to ensure others can do when needed. - To process leaver admin in a timely manner. - Follow up on user queries referring to OptumNOW and helpdesks. - Proactively, developing own expertise with experience and attending training sessions or monthly neighbourhood meetings. - Proactively sharing IT knowledge to empower others to resolve simple issues, providing support where individuals lack confidence or time. To take a leading role in the digital development of the practice: - Attend monthly digital development meetings on behalf of the practice to ensure we are meeting contractual requirements and to support the partners in making decisions about digital development within the practice. - Attend relevant webinars to develop knowledge of digital tools such as Ardens Manager and to support the VSMC team to use effectively and in line with contractual requirements. - Form strong links with Primary Care IT facilitators and lead on the annual digital maturity review. - To contribute to the development of quality improvement projects in To provide first line responses for patient complaints/feedback - A working understanding of the practice complaints policy. - First point of contact for patients to raise issues with verbally. If no resolution available, escalate to the Complaints Manager in writing where appropriate. To develop connections within local primary care networks: - Attend monthly Practice Management Forums - Attend monthly NHS digital webinars - Attend Primary Care Network Neighbourhood meetings where appropriate. To provide practical support to theReception and Admin Teamto perform their allocated duties listed below: - To offer patients the most appropriate service or appointment type to meet their clinical needs by employing effective communication skills to ascertain what is required, set realistic expectations, follow up as appropriate and to use the full range of options available. - To take ownership of keeping up to date with new information, process and clinic changes by reading emails, referring to EMIS home page, checking the orange folder or any other standardised process for sharing information such as staff noticeboards, whiteboard and meeting notes. - To work with colleagues to continually improve our services by considering the way we work. Highlighting any issues that arise and considering solutions and what the wider implication of any changes might be whilst being prepared to be influenced by sound arguments and new information. - To assist and support colleagues by the efficient use of EMIS and IT software, following agreed processes, recording information accurately and clearly communicating messages by including all relevant details to ensure services run smoothly. - To be reliable, flexible and have a supportive approach towards colleagues and the running of the practice such as helping to cover shifts, contributing to vaccination clinics, regularly attending and contributing to team meetings, contributing to work groups, attending training. - Taking an active role in supporting new team members with induction training and ongoing mentoring and development. - To promote healthy well-being and to develop own knowledge about local support services, community networks and roles such as Social Prescribing Link Workers, Primary Care Navigators, Vital 5, Making Every Contact Count in order to share information appropriately with patients and new team members. - To take responsibility for keeping all mandatory training up to date. - To take ownership for following up on opportunities for personal development, learning and training. Considering ways to develop career in areas of own interest that are also aligned with the needs of the practice and or local network.