Visitor Experience Coordinator
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £30,470 per year |
| Hours: | Full time |
| Closing date: | 16 March 2026 |
| Location: | W6 0QL |
| Remote working: | On-site only |
| Company: | Lyric Hammersmith Theatre |
| Job type: | Permanent |
| Job reference: |
Summary
The Lyric Hammersmith is one of the UK’s leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre’s home for more than a hundred and twenty five years. The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.
The Visitor Experience Coordinator plays a vital supporting role within the Visitor Experience team, working closely with the Visitor Experience Manager (VEM) and Bars & Catering Manager to ensure the seamless day-to-day running of the building and public-facing services. Acting as Duty Manager on a rotational basis, the role contributes to the delivery of high-quality customer experiences across all visitor contact points, while supporting health & safety procedures and commercial operations, including merchandise.
This role acts as a key operational link between departments, ensuring joined-up planning and delivery, and contributes to the development of a welcoming, safe, and engaging environment for all visitors.
The role is predominately on-site and operational with an average of 80% of hours expected to work as duty manager; administrative tasks would typically be split between designated administrative time and some duty shifts
For further information on how to apply, please visit the Lyric’s website, https://lyric.co.uk/our-home/about-us/work-with-us/
Deadline for applications: 10am on Monday 16 March 2026
The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. Disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer.
The Visitor Experience Coordinator plays a vital supporting role within the Visitor Experience team, working closely with the Visitor Experience Manager (VEM) and Bars & Catering Manager to ensure the seamless day-to-day running of the building and public-facing services. Acting as Duty Manager on a rotational basis, the role contributes to the delivery of high-quality customer experiences across all visitor contact points, while supporting health & safety procedures and commercial operations, including merchandise.
This role acts as a key operational link between departments, ensuring joined-up planning and delivery, and contributes to the development of a welcoming, safe, and engaging environment for all visitors.
The role is predominately on-site and operational with an average of 80% of hours expected to work as duty manager; administrative tasks would typically be split between designated administrative time and some duty shifts
For further information on how to apply, please visit the Lyric’s website, https://lyric.co.uk/our-home/about-us/work-with-us/
Deadline for applications: 10am on Monday 16 March 2026
The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. Disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.