Housing Options Triage & Support Officer
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £12.24 per hour |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Hertford, Hertfordshire |
| Remote working: | On-site only |
| Company: | Brackenberry Limited |
| Job type: | Contract |
| Job reference: |
Summary
We are working closely alongside a Local Authority in East Hertfordshire District to assist with the appointment of a Housing Options Triage & Support Officer, on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.24 - £15.80 per hour
Summary:
The Councils Homeless Service is seeking a Housing Options Triage & Support Officer to join the team.
In this role, you will provide an efficient and high-quality advice and assessment service to individuals who are homeless or at risk of homelessness.
Responsibilities:
Act as the first point of contact, triaging housing enquiries
Provide housing advice in line with current legislation and Council policy
Book homeless assessments with Housing Options Officers
Support customers with Housing Register applications, Rent Deposit Scheme applications, referrals, and medical forms
Assist caseworkers with day-to-day case management
Essential Requirements:
Strong communication and customer service skills
Good organisational and administrative skills
Ability to manage sensitive and confidential information
Ability to work in a fast-paced environment
Positive and proactive approach
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#OR24033
Rate of Pay: £12.24 - £15.80 per hour
Summary:
The Councils Homeless Service is seeking a Housing Options Triage & Support Officer to join the team.
In this role, you will provide an efficient and high-quality advice and assessment service to individuals who are homeless or at risk of homelessness.
Responsibilities:
Act as the first point of contact, triaging housing enquiries
Provide housing advice in line with current legislation and Council policy
Book homeless assessments with Housing Options Officers
Support customers with Housing Register applications, Rent Deposit Scheme applications, referrals, and medical forms
Assist caseworkers with day-to-day case management
Essential Requirements:
Strong communication and customer service skills
Good organisational and administrative skills
Ability to manage sensitive and confidential information
Ability to work in a fast-paced environment
Positive and proactive approach
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#OR24033