Sales Support Representative
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £28,000.0 per year |
| Additional salary information: | £28000 + plus comms |
| Hours: | Full time |
| Closing date: | 06 March 2026 |
| Location: | Telford, Shropshire, TF1 6PZ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4773317_1772190382 |
Summary
Your new company
This role centres on providing high‑quality sales support, ensuring the sales team, channel partners, and customers receive timely, accurate, and proactive assistance throughout the sales cycle. The position focusses on managing enquiries, coordinating opportunities, supporting account activity, and maintaining smooth operational processes that enable successful sales outcomes.
Your new role
- Sales Support & Opportunity Coordination.
- Act as the first point of contact for inbound customer enquiries, ensuring prompt, professional responses.
- Qualify and route sales leads generated through marketing campaigns, ensuring they are assigned to the appropriate Business Development Managers (BDMs).
- Support BDMs by preparing documentation, quotations, proposals, and follow‑up materials.
- Conduct structured telemarketing activity to support pipeline development and meet agreed KPIs.
- Understand customer requirements and provide suitable product or solution information to assist the sales process.
- Maintain accurate CRM records, forecasting updates, and daily customer communication logs.
- Account & Project Support
- Provide day‑to‑day account support across multiple sectors, ensuring smooth progression of opportunities from initial enquiry through to deployment.
- Manage project documentation, action lists, and reporting for major product rollouts.
- Coordinate internal teams to ensure deliverables remain on track, hosting regular KPI or progress review meetings.
- Escalate risks or delays to relevant stakeholders and support change control processes.
- Assist with customer communication throughout the project lifecycle to maintain clarity and alignment.
- Channel & Marketing Support.
- Support channel partners with product information, pricing, training coordination, and project alignment.
- Assist the Marketing team with sector‑specific campaigns, events, and customer engagement activities.
- Represent the company at exhibitions, demonstrations, workshops, and customer meetings across the UK and Nordics when required.
What you'll need to succeed
- Minimum 3 years' B2B telesales or sales support experience.
- Strong organisational and project coordination skills.
- High proficiency in Microsoft Word, PowerPoint, and Excel.
- Excellent communication skills and attention to detail.
- Ability to work independently while supporting a wider team.
- Positive, proactive, and customer‑focused approach.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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