Appointments Officer | Frimley Health NHS Foundation Trust
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,240 - £27,928 per annum incl HCAS |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Ascot, SL5 7GB |
| Company: | Frimley Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7824108/151-ES107 |
Summary
The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times
• To deal with patients in a polite and respectful manner complying with their requests where possible
• To support the Trust in delivering NHS targets
• To respond in a timely fashion to all administrative duties within the team
• To support the implementation of all new IT and patient administration systems
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
Visa Sponsorship:
This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This advert closes on Sunday 8 Mar 2026