Housing Options and System Support Officer
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £26,403.00 to £28,142.00 per year |
| Additional salary information: | Local Government Pension Scheme |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Melton Mowbray, Leicestershire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Melton Borough Council. |
| Job type: | Permanent |
| Job reference: |
Summary
Purpose of the job:
We have an exciting opportunity for an experienced and enthusiastic individual to join the Melton Borough Council Housing Options team as a support and systems officer.
This is a front line role dealing with straight forward enquiries, as well as supporting with basic IT system configuration and system improvements.
About You:
The successful candidate will be motivated with an eye for detail. They will be organised and will be able to follow processes and procedures to achieve set targets.
They will look for appropriate service improvement and be willing to implement changes to facilitate this. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have a working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing related matters would be advantageous.
This opportunity would be ideal for an individual who wants to work with vulnerable customers but also have an interest in system improvement . At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
Why join us?
We offer flexible and hybrid working, built on trust. Our standard week is 37 hours, and we simply ask that service needs are met.
Balance matters. We encourage you to switch off and recharge, with up to 30 days’ annual leave, bank holidays, and three extra days at Christmas. You can also buy additional leave if you choose.
We Care is one of our core values. As a Healthy Workplace, we support your wellbeing through a range of activities and a confidential Employee Assistance Programme.
We help you plan for the future with the excellent Local Government Pension Scheme, financial planning workshops, career development opportunities.
And because family comes first, we have a strong set of family‑friendly policies.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
More Information:
You can find out more about this role by viewing the full job description and person specifications on our website.
We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role (opens in a new tab).
If you would like an informal chat, please do not to hesitate to get in touch with:
Oliver McElroy - Housing Options Officer
Email: omcelroy@melton.gov.uk
Telephone: 01664 502531
Closing Date: Friday 13 March 2026
Interviews: w/c 23 March 2026
We have an exciting opportunity for an experienced and enthusiastic individual to join the Melton Borough Council Housing Options team as a support and systems officer.
This is a front line role dealing with straight forward enquiries, as well as supporting with basic IT system configuration and system improvements.
About You:
The successful candidate will be motivated with an eye for detail. They will be organised and will be able to follow processes and procedures to achieve set targets.
They will look for appropriate service improvement and be willing to implement changes to facilitate this. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have a working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing related matters would be advantageous.
This opportunity would be ideal for an individual who wants to work with vulnerable customers but also have an interest in system improvement . At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
Why join us?
We offer flexible and hybrid working, built on trust. Our standard week is 37 hours, and we simply ask that service needs are met.
Balance matters. We encourage you to switch off and recharge, with up to 30 days’ annual leave, bank holidays, and three extra days at Christmas. You can also buy additional leave if you choose.
We Care is one of our core values. As a Healthy Workplace, we support your wellbeing through a range of activities and a confidential Employee Assistance Programme.
We help you plan for the future with the excellent Local Government Pension Scheme, financial planning workshops, career development opportunities.
And because family comes first, we have a strong set of family‑friendly policies.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
More Information:
You can find out more about this role by viewing the full job description and person specifications on our website.
We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role (opens in a new tab).
If you would like an informal chat, please do not to hesitate to get in touch with:
Oliver McElroy - Housing Options Officer
Email: omcelroy@melton.gov.uk
Telephone: 01664 502531
Closing Date: Friday 13 March 2026
Interviews: w/c 23 March 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.