TOM BA/PM
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £700.0 to £750.0 per day |
| Additional salary information: | Up to £750pd inside ir35 via umbrella |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | City of London, London, ec2v 6dn |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4774835_1772139669 |
Summary
I'm supporting a major transformation programme that requires a Senior Business Analyst with strong PM/Programme capability. This role focusses on operating model redesign across several business areas, combining hands‑on delivery with high‑quality analysis and documentation.
What you'll be working on:
- Designing new Roles & Responsibilities, Service Definitions, Service Models, and SLAs
- Facilitating workshops and working closely with senior SMEs
- Producing clear, structured current‑state and future‑state documentation
- Supporting strategic improvements across onboarding, customer journeys, risk & controls, and operational resilience
- Delivering change activity while maintaining continuity of service
What they're looking for:
- Senior BA with project delivery and PM-style skills
- Strong experience in TOM, Org Design, and structural documentation
- Confident workshop facilitator, able to work with senior experts
- Excellent documentation skills with a high level of structure and precision
- Background in a complex, regulated environment
- Understanding of end‑to‑end operational flows is beneficial.
- Awareness of cross‑entity service provision is helpful.
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