Customer Service Assistant
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12000-12000 per annum |
| Hours: | Part time |
| Closing date: | 12 March 2026 |
| Location: | Stromness, KW16 3BH |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308053-43999643 |
Summary
Serco Limited
Customer Service Assistant
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH Salary: £12,309.19 per annum plus excellent benefits Schedule: 16 hours per week, Monday to Sunday, four evening shifts (20:00 – 24:00)
Ready to impact a better future? As a Customer Service Assistant in our NorthLink Ferries team, you’ll help deliver a smooth, positive journey experience for every passenger who travels with us. You’ll provide support across reservations, check‑in and boarding in a role where your work has real purpose and contributes to the connectivity of communities across Orkney.
This is a great opportunity if you enjoy working with people and want to build your skills in a customer‑focused environment. You’ll be part of a supportive team who take pride in providing a service built on trust, care, and a positive impact on passengers and the wider community.
What you’ll do as a Customer Service Assistant You’ll be entrusted to:
- Make customer reservations by telephone, email, and in person
- Support check‑in and boarding processes for passengers
- Use our booking and communication systems confidently to assist customers
- Follow Health, Safety and Environment (HSE) Policy requirements to maintain a safe working environment
- Work collaboratively with colleagues to deliver a high‑quality customer experience
Does this sound like you? You’ll be a great fit for this role if you have:
- A commitment to delivering excellent customer service
- Strong communication skills and confidence using phones and computer systems
- Good organisational skills and the ability to follow standards and procedures
- A can‑do attitude, with initiative and ownership of your development
Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays pro rata (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, health plans, virtual GP access and more
- Discounts: Access to discounts across around 1,000 retailers including entertainment, travel, food, and clothing
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the Serco People Fund
- Employee networks: Supportive networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and culturally diverse communities
Let’s impact a better future, together. Apply today.
Customer Service Assistant
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH Salary: £12,309.19 per annum plus excellent benefits Schedule: 16 hours per week, Monday to Sunday, four evening shifts (20:00 – 24:00)
Ready to impact a better future? As a Customer Service Assistant in our NorthLink Ferries team, you’ll help deliver a smooth, positive journey experience for every passenger who travels with us. You’ll provide support across reservations, check‑in and boarding in a role where your work has real purpose and contributes to the connectivity of communities across Orkney.
This is a great opportunity if you enjoy working with people and want to build your skills in a customer‑focused environment. You’ll be part of a supportive team who take pride in providing a service built on trust, care, and a positive impact on passengers and the wider community.
What you’ll do as a Customer Service Assistant You’ll be entrusted to:
- Make customer reservations by telephone, email, and in person
- Support check‑in and boarding processes for passengers
- Use our booking and communication systems confidently to assist customers
- Follow Health, Safety and Environment (HSE) Policy requirements to maintain a safe working environment
- Work collaboratively with colleagues to deliver a high‑quality customer experience
Does this sound like you? You’ll be a great fit for this role if you have:
- A commitment to delivering excellent customer service
- Strong communication skills and confidence using phones and computer systems
- Good organisational skills and the ability to follow standards and procedures
- A can‑do attitude, with initiative and ownership of your development
Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays pro rata (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, health plans, virtual GP access and more
- Discounts: Access to discounts across around 1,000 retailers including entertainment, travel, food, and clothing
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the Serco People Fund
- Employee networks: Supportive networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and culturally diverse communities
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.