IT Support Engineer
| Posting date: | 26 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Bath, Somerset, BA1 2HX |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4774829_1772129129 |
Summary
Hays are now looking for an IT Support Engineer (2nd Line) for one of our local clients:
- Circa £150 p/d inside IR35 - Negotiable
- 1 day a week On-site, 4 days WFH
- Location is Bath
- 2 month contract
Main Responsibilities include:
- Troubleshoot common software and desktop issues.
- Support users with password resets, Microsoft 365 sign‑in, and Authenticator MFA setup/troubleshooting.
- Provide guidance tailored to users with varying levels of technical knowledge.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex issues where necessary while maintaining ownership until resolution.
- Contribute to a positive support experience, ensuring users feel confident and supported.
What We're Looking For:
- Experience delivering 2nd Line IT Support, ideally in a service desk or remote‑support environment.
- Strong, practical knowledge of Microsoft 365, including account login workflows.
- Hands‑on experience with Microsoft Authenticator and MFA troubleshooting.
- Excellent communication skills, with the ability to simplify technical steps for less digital‑literate users.
- Ability to work independently, manage callbacks efficiently, and follow support processes.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call please send a copy of your CV to
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