Dental Administrator / Reception

Posting date:	26 February 2026
Salary:	£24,937.00 to £26,598.00 per year
Additional salary information:	£24937.00 - £26598.00 a year
Hours:	Full time
Closing date:	12 March 2026
Location:	Ashton-under-lyne, OL6 7SR
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9835-DEN25-155

Summary

Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust plan to integrate and form a new organisation on the 1st April 2026. As such, if your start date is on or after 1st April 2026, you will be employed by the newly formed organisation. Should you join Bridgewater prior to this date, your employment will automatically transfer into the new organisation. We are confident that this transition will provide new opportunities and a continued commitment to excellence in patient care. Provide the first point of contact function for all enquiries regarding the Service and deal with general enquiries and resolving issues from patients, carers and other health professionals, and other external organisations, both in person and by phone, signposting where necessary To communicate appropriately and sensitively with patients/carers/relatives who may be fearful, anxious, vulnerable, have sensitive concerns, have special needs, and/or show challenging behaviour, i.e. physical and learning disabilities, have visual or hearing impairment, dementia, or where English is not their first language. This list is not exhaustive Maintain patient and staff confidentiality at all times, adhering to Trust information governance and data protection policies and procedures To manage, organise, maintain and co-ordinate electronic clinical appointment and patient record systems ensuring appointments are booked efficiently and comprehensively, maximising the clinical time available, e.g. Dentally electronic patient record system. To receive, process and accurately enter patient sensitive/confidential information accurately onto the electronic clinical appointment and patient record systems, ensuring all user fields are completed and updated each visit. Document direct and indirect contact with patients in the electronic patients records in line with local policy and procedures. Monitoring, processing and logging referrals, organising appointments directly with patients/carers via telephone and letter. File, retrieve and archive patients referrals/records/notes. To be responsible for the archiving of patients records in accordance with Trust policies and procedures To provide word-processing, photocopying, scanning and faxing of documents. Collating and circulating documents. Drafting and typing of letters and documents for signature and proof reading when required. Receive and divert telephone calls and record comprehensive and complicated messages from patients, staff and other healthcare professionals, for the dental team and other staff members. Analyse the information received and determine the appropriate action and priority for the attention of clinicians. On a daily basis identify patients eligible to pay charges/fees revenue for their dental treatment in line with current NHS regulations. Responsibility for collecting/receiving payments from patients or their carers including cash, cheques and credit card payments and issue of receipts. To ensure all cash floats and patients charges/fees are accurately balanced and financial records are kept updated on a daily basis Responsibility for banking of patients charge/fees revenue following the Dental patients charge revenue and petty cash standard operating procedure. Manage and process all incoming and out-going mail, including referrals. To co-ordinate the sale of dental resources, monitor and maintain stock levels (where applicable). Monitor and maintain stationery stock and request procurement of resources when required. Liaise with dental laboratories regarding dental appliances for patients, which may include collection of and deliveries of appliances and general enquiries. Organise and book interpreting services for patients and their carers Demonstrate an awareness of the complaints procedure including defusing and resolving potential conflict/complaint situations to avoid escalation, when required. To liaise effectively with patients, colleagues, patient representatives and partner agencies at all levels both within the Trust and across the NHS and in other organisations. To organise and administrate meetings and events when required including: Booking venues Minute taking/Co-ordinating agenda items Progressing any follow up actions Making accommodation and catering arrangements To be able to work without direct supervision, prioritising own workload To ensure the waiting and reception areas are welcoming, clean and tidy. To ensure patients are safe within the reception area and take appropriate action when necessary Recognise and assist as part of the team with the management of medical emergencies should they arise. Work as part of a team; provide assistance and support to colleagues, allocating duties to others if appropriate, providing guidance and advice to new staff and colleagues. Work with other staff members to identify working environment risks and to report any risks immediately to ensure the environment is safe for everyone To work within National and Trust Policies and Procedures. To respect the individuality, values, cultural and religious diversity of patients and their carers and contribute to the provision of a service sensitive to these needs. To liaise with other agencies with regard to orders and invoices To attend regular meetings and take minutes when required e.g. dental team/staff dental development meetings To participate in in-service training as appropriate To assist in the induction and training of new staff To refer any problem areas to senior members of dental management team To be flexible, maybe on occasions required to work in other locations within the Dental Network To exercise good personal time management, punctuality and consistent and reliable attendance To comply with annual PDR and appraisal system To participate in personal objective setting and review, including the creation of a personal development plan This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the organisation Please see full Job Description attached