Workplace Experience Lead
| Posting date: | 26 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 March 2026 |
| Location: | NG2 5FA |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152174 |
Summary
Workplace Experience Lead
Contract: Government
Location: Nottingham, NG2 5FA
Hours of work: 40
Contract Type: Permanent
We are looking for a polished, service-driven Workplace Experience Lead to take ownership of the customer journey at the Environment Agency’s Nottingham Trentside Office.
Job Description
This is a highly visible leadership role, ideal for someone from a hospitality, office management, facilities, or corporate front-of-house background. The position suits an individual who thrives on being the first point of contact and delivering exceptional customer service.
You will be responsible for leading onsite soft services teams and curating a professional, welcoming and high-performing workplace environment. Professional presentation is essential - this is a suited-and-booted role representing the site at a senior level.
Key Responsibilities
Acting as the primary on-site contact for all workplace-related matters
Taking full ownership of customer queries and service delivery across the building
Leading and managing onsite soft services teams, including cleaners, front-of-house and porters
Building strong, trusted relationships with stakeholders and site leadership
Setting clear service standards and ensuring consistent high-quality delivery
Coordinating suppliers and service partners to resolve issues quickly
Overseeing meeting room management, space utilisation and providing basic first-line AV/IT troubleshooting support
Supporting emergency preparedness and health & safety processes
Professional and Personal Competencies/Qualifications
A natural host and ambassador
An ideal background would be hospitality management, corporate front-of-house leadership or office management
Experience managing teams (cleaning, FOH, porters or similar operational teams)
Strong customer service and relationship management skills
The confidence to engage with stakeholders at all levels
Experience working in a high-profile or professional environment
Emergency Responder / First Aid qualification (training can be provided)
This is an opportunity to lead the workplace experience at a key public sector site, with real visibility and autonomy. You will play a central role in shaping how the building feels and functions day-to-day.
If you enjoy leading teams, being the face of a workplace and delivering outstanding service standards, we would love to hear from you.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Nottingham, NG2 5FA
Hours of work: 40
Contract Type: Permanent
We are looking for a polished, service-driven Workplace Experience Lead to take ownership of the customer journey at the Environment Agency’s Nottingham Trentside Office.
Job Description
This is a highly visible leadership role, ideal for someone from a hospitality, office management, facilities, or corporate front-of-house background. The position suits an individual who thrives on being the first point of contact and delivering exceptional customer service.
You will be responsible for leading onsite soft services teams and curating a professional, welcoming and high-performing workplace environment. Professional presentation is essential - this is a suited-and-booted role representing the site at a senior level.
Key Responsibilities
Acting as the primary on-site contact for all workplace-related matters
Taking full ownership of customer queries and service delivery across the building
Leading and managing onsite soft services teams, including cleaners, front-of-house and porters
Building strong, trusted relationships with stakeholders and site leadership
Setting clear service standards and ensuring consistent high-quality delivery
Coordinating suppliers and service partners to resolve issues quickly
Overseeing meeting room management, space utilisation and providing basic first-line AV/IT troubleshooting support
Supporting emergency preparedness and health & safety processes
Professional and Personal Competencies/Qualifications
A natural host and ambassador
An ideal background would be hospitality management, corporate front-of-house leadership or office management
Experience managing teams (cleaning, FOH, porters or similar operational teams)
Strong customer service and relationship management skills
The confidence to engage with stakeholders at all levels
Experience working in a high-profile or professional environment
Emergency Responder / First Aid qualification (training can be provided)
This is an opportunity to lead the workplace experience at a key public sector site, with real visibility and autonomy. You will play a central role in shaping how the building feels and functions day-to-day.
If you enjoy leading teams, being the face of a workplace and delivering outstanding service standards, we would love to hear from you.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.