Customer Service Manager (Maternity Cover)
| Posting date: | 26 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 March 2026 |
| Location: | LA1 3SW |
| Remote working: | On-site only |
| Company: | Verdant Leisure Limited |
| Job type: | Temporary |
| Job reference: | VCCSM2602 |
Summary
Customer Service Manager (Maternity Cover) - Grow your Career with Verdant Parks
At Verdant Parks, we know that a truly memorable holiday starts with outstanding customer service. That’s why we’re looking for a Customer Services Manager who takes pride in getting the basics right: attention to detail, consistency, and leading by example.
This is a maternity cover role with an expected start date of May for 9 months.
In this role, you’ll oversee the day-to-day running of our customer service operations, ensuring every guest interaction is handled efficiently, professionally, and with a personal touch.
This is a fantastic opportunity for an experienced customer service leader who thrives on driving standards, analysing feedback, improving processes, and ensuring policies are consistently applied across a multi-site leisure business.
Salary: To be discussed at interview
Contract Type: Maternity cover – 9 months.
Hours: 37.5 per week over 5 days.
Location: Verdant Parks, 10 Mannin Way, Lancaster LA1 3SW
You’ll be the main point of contact for written complaints, feedback, and enquiries, ensuring every guest and owner feels heard, valued, and supported. You will oversee our customer care systems, monitor KPIs, and provide weekly and monthly performance reports to senior leadership.
You will ensure that our Customer Care and Complaint Policies are followed consistently across the business, identifying areas for improvement and driving service excellence.
Typical duties and responsibilities include:
• Manage day-to-day customer service operations across all parks and head office.
• Act as the main contact for written complaints and feedback, ensuring timely, professional responses.
• Monitor and analyse guest and owner feedback, providing reports and actionable insights.
• Periodically review and improve Customer Care Policies to maintain industry-leading standards.
• Manage the company’s online questionnaire software, ensuring surveys are loaded and monitored.
• Produce weekly and monthly reports on customer satisfaction KPIs.
• Extract and analyse guest feedback data to identify trends and areas for improvement.
About the Person: The ideal candidate will have proven experience in a customer service management role, ideally within hospitality, leisure, or holiday parks, excellent communication skills to lead a team and engage positively with guests and colleagues, strong problem-solving abilities to resolve complaints efficiently, expertise in coaching, developing, and managing staff including recruitment and performance, excellent organisational skills to manage multiple priorities, knowledge of data protection and confidentiality standards, and a genuine passion for delivering exceptional customer experiences and improving service standards.
A wonderful place to work:
When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities
About the Company: Verdant Parks own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach-side or countryside, self-catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!
At Verdant Parks, we know that a truly memorable holiday starts with outstanding customer service. That’s why we’re looking for a Customer Services Manager who takes pride in getting the basics right: attention to detail, consistency, and leading by example.
This is a maternity cover role with an expected start date of May for 9 months.
In this role, you’ll oversee the day-to-day running of our customer service operations, ensuring every guest interaction is handled efficiently, professionally, and with a personal touch.
This is a fantastic opportunity for an experienced customer service leader who thrives on driving standards, analysing feedback, improving processes, and ensuring policies are consistently applied across a multi-site leisure business.
Salary: To be discussed at interview
Contract Type: Maternity cover – 9 months.
Hours: 37.5 per week over 5 days.
Location: Verdant Parks, 10 Mannin Way, Lancaster LA1 3SW
You’ll be the main point of contact for written complaints, feedback, and enquiries, ensuring every guest and owner feels heard, valued, and supported. You will oversee our customer care systems, monitor KPIs, and provide weekly and monthly performance reports to senior leadership.
You will ensure that our Customer Care and Complaint Policies are followed consistently across the business, identifying areas for improvement and driving service excellence.
Typical duties and responsibilities include:
• Manage day-to-day customer service operations across all parks and head office.
• Act as the main contact for written complaints and feedback, ensuring timely, professional responses.
• Monitor and analyse guest and owner feedback, providing reports and actionable insights.
• Periodically review and improve Customer Care Policies to maintain industry-leading standards.
• Manage the company’s online questionnaire software, ensuring surveys are loaded and monitored.
• Produce weekly and monthly reports on customer satisfaction KPIs.
• Extract and analyse guest feedback data to identify trends and areas for improvement.
About the Person: The ideal candidate will have proven experience in a customer service management role, ideally within hospitality, leisure, or holiday parks, excellent communication skills to lead a team and engage positively with guests and colleagues, strong problem-solving abilities to resolve complaints efficiently, expertise in coaching, developing, and managing staff including recruitment and performance, excellent organisational skills to manage multiple priorities, knowledge of data protection and confidentiality standards, and a genuine passion for delivering exceptional customer experiences and improving service standards.
A wonderful place to work:
When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities
About the Company: Verdant Parks own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach-side or countryside, self-catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.