Business Intelligence Officer
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | £32,072 to £37,232 per year |
| Hours: | Full time |
| Closing date: | 28 March 2026 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Peninsula Dental Social Enterprise CIC |
| Job type: | Permanent |
| Job reference: |
Summary
We have exciting opportunity for a Business Intelligence Officer to join our team based in Plymouth.
Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouth’s Peninsula Dental School to support the clinical education of its dental healthcare students.
As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.
Role: Business Intelligence Officer
Grade: Band 5
Reports to: Business Performance Manager
Directly responsible for: No direct reports
Role summary: The Business Intelligence Analyst will play a key role in supporting data-driven decision-making across PDSE. The postholder will be responsible for developing, maintaining, and delivering high-quality performance reporting, and analytical insight to support operational, clinical, teaching, and research activities.
Working closely with the Business Performance Manager and a wide range of academic, clinical, and professional services stakeholders, the role will interpret complex datasets into meaningful insights that inform planning, performance management, and strategic development.
Key accountabilities:
• Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE
• Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.
• Ensure reporting aligns with institutional, regulatory, and external reporting requirements
• Analyse complex datasets from clinical systems to identify trends, risks, and opportunities
• Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making
• Work with system owners and data providers to improve data quality, consistency, and integrity
• Support the development and documentation of reporting standards
• Promote best practice in data governance and information management.
• Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way
• Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other
• Support project design and delivery from a data driven perspective
• To support the collation and delivery of data and information to external stakeholders such as NHSE
• Keep up to date with developments in business intelligence, analytics, and data visualisation
• Contribute to the ongoing development of the Business Performance and BI function
Measures of success:
• Successful outcomes to items listed in key accountabilities and other delegated tasks
• Positive feedback (staff, patients and students)
• Meets deadlines
• Manages competing demands
• Adherence to PDSE policies
• Appropriate outcomes for patients and students through a motivated staff group
Person Specification
Essential
• Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).
• Significant experience in a Business Intelligence, data analysis, or performance reporting role
• Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
• Experience working with large, complex datasets from multiple sources
Desirable
• Experience working in higher education, healthcare, or a clinical/academic environment.
• Knowledge of NHS, university, or dental school data flows and reporting requirements.
• Experience with financial, workforce, or clinical activity data.
• Understanding of data governance, information standards, and regulatory reporting
Skills
• Strong analytical skills with the ability to interpret complex data and present clear insight.
• Advanced skills in data manipulation and analysis (e.g. Excel).
• Ability to communicate effectively with both technical and non-technical stakeholders
• Understanding of how internal processes can impact on organisational performance
• Able to prioritise and move between tasks to meet deadlines
• Strong attention to detail and commitment to data quality and accuracy
• Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)
Behaviours
• Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
• Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
• Takes ownership of tasks
• Ability to manage multiple tasks and competing demands
• Demonstrates an ability to manage and participate in a changing environment with a positive attitude.
Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouth’s Peninsula Dental School to support the clinical education of its dental healthcare students.
As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.
Role: Business Intelligence Officer
Grade: Band 5
Reports to: Business Performance Manager
Directly responsible for: No direct reports
Role summary: The Business Intelligence Analyst will play a key role in supporting data-driven decision-making across PDSE. The postholder will be responsible for developing, maintaining, and delivering high-quality performance reporting, and analytical insight to support operational, clinical, teaching, and research activities.
Working closely with the Business Performance Manager and a wide range of academic, clinical, and professional services stakeholders, the role will interpret complex datasets into meaningful insights that inform planning, performance management, and strategic development.
Key accountabilities:
• Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE
• Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.
• Ensure reporting aligns with institutional, regulatory, and external reporting requirements
• Analyse complex datasets from clinical systems to identify trends, risks, and opportunities
• Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making
• Work with system owners and data providers to improve data quality, consistency, and integrity
• Support the development and documentation of reporting standards
• Promote best practice in data governance and information management.
• Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way
• Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other
• Support project design and delivery from a data driven perspective
• To support the collation and delivery of data and information to external stakeholders such as NHSE
• Keep up to date with developments in business intelligence, analytics, and data visualisation
• Contribute to the ongoing development of the Business Performance and BI function
Measures of success:
• Successful outcomes to items listed in key accountabilities and other delegated tasks
• Positive feedback (staff, patients and students)
• Meets deadlines
• Manages competing demands
• Adherence to PDSE policies
• Appropriate outcomes for patients and students through a motivated staff group
Person Specification
Essential
• Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).
• Significant experience in a Business Intelligence, data analysis, or performance reporting role
• Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
• Experience working with large, complex datasets from multiple sources
Desirable
• Experience working in higher education, healthcare, or a clinical/academic environment.
• Knowledge of NHS, university, or dental school data flows and reporting requirements.
• Experience with financial, workforce, or clinical activity data.
• Understanding of data governance, information standards, and regulatory reporting
Skills
• Strong analytical skills with the ability to interpret complex data and present clear insight.
• Advanced skills in data manipulation and analysis (e.g. Excel).
• Ability to communicate effectively with both technical and non-technical stakeholders
• Understanding of how internal processes can impact on organisational performance
• Able to prioritise and move between tasks to meet deadlines
• Strong attention to detail and commitment to data quality and accuracy
• Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)
Behaviours
• Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
• Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
• Takes ownership of tasks
• Ability to manage multiple tasks and competing demands
• Demonstrates an ability to manage and participate in a changing environment with a positive attitude.