Housing Officer
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | £33,699 to £39,152 per year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Reading, Berkshire |
| Remote working: | On-site only |
| Company: | Reading Borough Council |
| Job type: | Permanent |
| Job reference: | DAC0782 |
Summary
We’re looking for a committed and customer‑focused Housing Officer to join our Housing & Estates Service and help deliver a first‑class housing management service to residents across the borough.
In this role, you’ll work directly with tenants, communities, internal council teams and external partners to ensure our homes, estates and neighbourhoods are safe, well‑maintained and supported. You’ll help residents sustain their tenancies, resolve issues, and shape positive improvements in their local communities.
If you’re passionate about making a difference, enjoy problem‑solving and want a role where no two days are the same, this could be the perfect opportunity for you.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this role, you’ll take the lead in delivering a responsive, customer focused housing management service across your allocated patch. You’ll work closely with tenants, partner agencies and colleagues to ensure homes and estates are safe, well maintained and supportive environments for residents.
Your work will include:
Carrying out home visits, tenancy signups and property inspections.
Identifying and managing tenancy breaches and safeguarding concerns.
Supporting tenants to sustain their tenancy, access services, and understand their responsibilities.
Managing estate-related issues such as repairs, improvements and safety actions.
Preparing accurate case notes, reports and documentation to support high quality service delivery.
Working alongside community groups, councillors and partner organisations to improve neighbourhoods.
Attending resident meetings, estate walkabouts and engagement events.
You’ll be part of a proactive team that values collaboration, problem solving and doing the right thing for residents.
About you
You’ll be someone who enjoys working directly with people and can stay calm, professional and empathetic in a range of situations. You’ll bring strong organisational skills and the confidence to manage your own caseload while making sound decisions.
We’re looking for someone with:
Experience in a customer focused role, ideally within housing, community work or support services.
Strong communication and relationship building skills both in person, on the telephone and in writing.
Extensive experience of managing a high case-load with competing priorities and deadlines.
The ability to handle challenging conversations with fairness and confidence.
Good problem solving skills and the ability to work independently.
Excellent attention to detail in compiling clear concise notes.
Excellent IT skills and the ability to produce clear, accurate records.
You’ll also be comfortable working with vulnerable residents, understanding their needs, and helping them access the right support.
A full UK driving licence and access to your own vehicle is essential due to the nature of the role.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Sunday 15th March 2026
Interview Date: To be confirmed
Interview Process: To be confirmed
In this role, you’ll work directly with tenants, communities, internal council teams and external partners to ensure our homes, estates and neighbourhoods are safe, well‑maintained and supported. You’ll help residents sustain their tenancies, resolve issues, and shape positive improvements in their local communities.
If you’re passionate about making a difference, enjoy problem‑solving and want a role where no two days are the same, this could be the perfect opportunity for you.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this role, you’ll take the lead in delivering a responsive, customer focused housing management service across your allocated patch. You’ll work closely with tenants, partner agencies and colleagues to ensure homes and estates are safe, well maintained and supportive environments for residents.
Your work will include:
Carrying out home visits, tenancy signups and property inspections.
Identifying and managing tenancy breaches and safeguarding concerns.
Supporting tenants to sustain their tenancy, access services, and understand their responsibilities.
Managing estate-related issues such as repairs, improvements and safety actions.
Preparing accurate case notes, reports and documentation to support high quality service delivery.
Working alongside community groups, councillors and partner organisations to improve neighbourhoods.
Attending resident meetings, estate walkabouts and engagement events.
You’ll be part of a proactive team that values collaboration, problem solving and doing the right thing for residents.
About you
You’ll be someone who enjoys working directly with people and can stay calm, professional and empathetic in a range of situations. You’ll bring strong organisational skills and the confidence to manage your own caseload while making sound decisions.
We’re looking for someone with:
Experience in a customer focused role, ideally within housing, community work or support services.
Strong communication and relationship building skills both in person, on the telephone and in writing.
Extensive experience of managing a high case-load with competing priorities and deadlines.
The ability to handle challenging conversations with fairness and confidence.
Good problem solving skills and the ability to work independently.
Excellent attention to detail in compiling clear concise notes.
Excellent IT skills and the ability to produce clear, accurate records.
You’ll also be comfortable working with vulnerable residents, understanding their needs, and helping them access the right support.
A full UK driving licence and access to your own vehicle is essential due to the nature of the role.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Sunday 15th March 2026
Interview Date: To be confirmed
Interview Process: To be confirmed
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.