Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust

Dyddiad hysbysebu:	25 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£30,546 - £32,207 per annum inc HCA
Oriau:	Llawn Amser
Dyddiad cau:	27 Mawrth 2026
Lleoliad:	London, SE1 9RT
Cwmni:	Guys and St Thomas NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7819511/196-AC1262

Crynodeb

Job overview

An exciting opportunity has arisen within the Dental Directorate for a full time Patient Access Coordinator.

We are looking to recruit an individual who works well under pressure, is enthusiastic, well-motivated and can work on their own initiative. Good organisational and priority skills are essential, along with the ability to work in a busy environment. The successful applicant should be committed to providing good patient care for our patients and their families whilst applying the Guy's and St Thomas' NHS Foundation Trust Values.

The post holder will provide a confident professional service to all patients and carers and service users whilst supporting them throughout their pathway of care.

The post holder must always adhere to Trust Policies and Procedures.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.



Main duties of the job

We currently have a full time post within the dental directorate, (37.5 hours per week), Monday to Friday.

We are seeking dedicated and enthusiastic individual with excellent attention to detail and strong customer service skills. You will be required to prioritise a busy workload, work effectively under pressure, and demonstrate a good understanding of the 18-week RTT pathway.

The successful candidates will join a supportive Patient Access team and will be responsible for:
• Responding to patient queries and concerns in a professional and compassionate manner
• Booking, cancelling, and rescheduling outpatient appointments
• Supporting day-to-day waiting list management for Dental Surgical services
• Liaising closely with clinicians and the wider multidisciplinary team to ensure patients are booked within agreed time frames
• Escalating capacity, pathway, or booking issues to Team Leaders to support timely resolution

A good understanding of the 18-week patient pathway and previous hospital administration experienceare essential for this role.

Working for your organisation

About the Trust

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Detailed job description and main responsibilities

Duties and Responsibilities
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
• Main Duties
Act as the first point of call for all patient access queries to the Trust.
• Be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually
convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments.
This may include sending reminder letters or contacting patients by
telephone, up to seven days before their visit to re-confirm attendance in
line with departmental protocols.
• Ensure that departmental standards are met for patients receiving
notification or acknowledgement of their visit.
• Provide a courteous and efficient point of contact for patients both face to
face and over the telephone.
• Ensure that each patient is treated as an individual and their individual
needs are met (ie: appropriate support is in place for their appointment,
such as interpreting support).
• Ongoing pathway management
Develop expertise in all aspects of the multiple sub-specialty pathways in the department.
• Using the Waiting Lists, ensure that the booking of
all patients is line in with Trust and National waiting time targets and
escalate exceptions.
• Respond to patient queries or concerns in an effective and professional
manner, escalating where appropriate to Team Leaders.
• Responsible for the accurate input and maintenance of confidential data
onto relevant Trust IT systems.
• To have a clear and up to date knowledge of the rules and protocols of the
service to ensure full and effective utilisation of clinical capacity.

Ensure regular, efficient validation of all waiting list data in accordance
with Trust Policies.
• In conjunction with Team Leaders, review cancelled/suspended/deferred
patients ensuring appropriate action is taken.
• Work flexibly to ensure the department operates effectively, including
working across both acute hospital sites and across all specialty
boundaries.
• Assist in investigating any complaints or incidents that arise in relation
appointments or admissions for your speciality.
• Ensure that the any telephone, e-mail or written queries are responded to
within the appropriate timeframe and escalated if necessary.
• Develop and maintain relationships with all staff groups to ensure the
patient access teams function as effectively as possible.
• Standards monitoring
Ensure telephone calls are answered within the agreed time and in line
with the Trust greeting policy.
• Ensure that all patient demographics are checked and updated on all Trust
systems.
• Ensure patient cancellations/changes are recorded appropriately on all
relevant Trust systems.
• Ensure that any patient initiated pauses to appointment or admission dates
are recorded accurately and in real time on PIMS.
• Ensure that Patient Waiting Lists are proactively managed in line
with Patient Access targets.
• Ensure that local and Trust policies are adhered to at all times.
• Ensure that all clinics are ‘cashed up’ within 24 hours of the end of the
clinic with all appropriate outcomes completed.
• Ensure urgent referrals are dealt with in line with agreed protocols.
• Escalate any issues and breaches of the above standards to the Team
Leader in the first instance.
• Support the Team Leader to investigate any breaches of the above
standards.
• Other
Work within a multi-disciplinary team in developing the service in line with
departmental plans and Trust corporate objectives.
• Participate in department development as appropriate and participate in
departmental meetings.
• Undertake any other duties commensurate to the grade, required to
ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with
the job role.
• Ensure that all health records are appropriately tracked and securely
stored whilst in the department according to the Health Records Policy.
• To provide general administration support as directed by management.


This advert closes on Sunday 8 Mar 2026