Customer Service Advisor – Insurance Career Opportunity
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £24,479 per year |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | BL7 9RW |
| Remote working: | On-site only |
| Company: | Red Dot Commercial Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Service Advisor – Insurance Career Opportunity
Bolton | £24,479 | Monday–Friday | 35 Hours
Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles?
Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish.
This is an opportunity to step into a professional insurance role with structured training and clear progression.
The Role – Claims Advisor (Full Training Provided)
As a Claims Advisor, you will:
Take first notification of loss calls from policyholders
Deliver professional, high-quality customer service throughout the claim
Assess policy cover and validate claims (training provided)
Gather supporting documentation and information
Liaise with contractors and suppliers
Manage your own caseload from first notification through to settlement
Keep customers updated and resolve queries efficiently
This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time.
What Were Looking For
Minimum 12 months experience in a Customer Service role
A confident and professional telephone manner
Strong listening skills and attention to detail
Organised and comfortable managing multiple tasks
Competent using different systems
GCSE English and Maths (Grade C/4 or above)
You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.
Why Join Us?
Salary: £24,479
35-hour working week
Monday–Friday (no weekends)
Structured development and career progression
Support towards CII qualifications
Increasing holiday allowance with service
Birthday day off
Contributory pension
Free on-site parking
Bonus for exceptional performance
Were a small, supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance, we'd like to hear from you.
Apply now.
Bolton | £24,479 | Monday–Friday | 35 Hours
Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles?
Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish.
This is an opportunity to step into a professional insurance role with structured training and clear progression.
The Role – Claims Advisor (Full Training Provided)
As a Claims Advisor, you will:
Take first notification of loss calls from policyholders
Deliver professional, high-quality customer service throughout the claim
Assess policy cover and validate claims (training provided)
Gather supporting documentation and information
Liaise with contractors and suppliers
Manage your own caseload from first notification through to settlement
Keep customers updated and resolve queries efficiently
This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time.
What Were Looking For
Minimum 12 months experience in a Customer Service role
A confident and professional telephone manner
Strong listening skills and attention to detail
Organised and comfortable managing multiple tasks
Competent using different systems
GCSE English and Maths (Grade C/4 or above)
You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.
Why Join Us?
Salary: £24,479
35-hour working week
Monday–Friday (no weekends)
Structured development and career progression
Support towards CII qualifications
Increasing holiday allowance with service
Birthday day off
Contributory pension
Free on-site parking
Bonus for exceptional performance
Were a small, supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance, we'd like to hear from you.
Apply now.